Diagnostic Steps - Compaq 230039-001 - StorageWorks NAS Executor E7000 Model 904 Server Maintenance And Service Manual

Troubleshooting

Diagnostic Steps

If the server does not power up, or powers up but does not complete POST, answer the
questions in
flow of questions reflects the usual flow of events during a power-on sequence. A flow chart
following this table illustrates the recommended diagnostic steps and decision options.
According to the answers you give, you will be directed to an appropriate secondary table in
this section. The table outlines possible reasons for the problem, options available to assist in
diagnosis, possible solutions, and references to other sources of information.
Table 36: Diagnostic Steps
Question
Question 1:
Is the system power LED off?
Question 2:
Is the system power LED green?
Question 3:
Is the external health LED green?
Question 4:
Is the internal health LED green?
Question 5:
Is the monitor displaying information?
120
Table 36 to determine appropriate actions based on the symptoms observed. The
Action
If no, continue to question 2.
If yes, refer to Table 37.
If yes, continue to question 3.
If no, refer to Table 38.
If yes, continue to question 4.
If no, refer to Table 39.
If yes, continue to question 5.
If no, refer to Table 40.
If yes, use the POST messages for further
diagnosis. Refer to Table H-6 for details.
If no, refer to Table 41.
NAS e7000 v2 Maintenance and Service Guide