Compaq 230039-001 - StorageWorks NAS Executor E7000 Model 904 Server Maintenance And Service Manual page 126

Troubleshooting
Table 42: Problems After Initial Boot
Answer
Server cannot
load
operating
system.
Refer to the Servers Troubleshooting Guide for the following:
126
Possible Reasons
Required operating
system step is missed.
Installation problem
has occurred.
Problem is encountered
with the hardware you
have added to the
system.
Problem is encountered
with hardware
added to a new
configure-to-order
system (where
available).
Caution: The System Erase Utility causes loss of all configuration information, as well as
loss of existing data on all connected hard drives. Before performing this operation, refer to
Servers Troubleshooting Guide
the
associated warning.
Information you need to collect when diagnosing software problems and to provide when
contacting support
Instructions on how to upgrade your operating system and its drivers
Information about available recovery options and advice on minimizing downtime
Possible Solutions
Follow these steps:
1. Note at which phase the operating system has
failed.
2. Remove any loaded operating system.
3. Refer to the operating system documentation.
4. Install the operating system again.
Refer to the operating system documentation and to
the Release Notes on the Documentation CD.
Run RBSU and check the OS Selection menu.
Refer to the documentation provided with the
hardware.
Refer to the setup and installation guide to identify
correct SCSI bus cabling configuration for the unit.
You must complete the factory-installed operating
system software installation before adding new
hardware to the system.
Be sure you are following the instructions provided in
Factory-Installed Operating System Software
the
Installation Guide
.
Remove the new hardware and complete the software
installation. Then, reinstall the new hardware.
for information on the System Erase Utility and the
NAS e7000 v2 Maintenance and Service Guide