Compaq 230039-001 - StorageWorks NAS Executor E7000 Model 904 Server Maintenance And Service Manual
Hp storageworks nas e7000 v2 maintenance and service guide
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Summary of Contents for Compaq 230039-001 - StorageWorks NAS Executor E7000 Model 904 Server
- Page 1 maintenance and service guide hp StorageWorks NAS e7000 v2 First Edition (April 2003) Part Number: 326209-001 This guide contains information for servicing the HP StorageWorks NAS e7000 v2.
- Page 2 Hewlett-Packard. The information contained in this document is subject to change without notice. Compaq Computer Corporation is a wholly-owned subsidiary of Hewlett-Packard Company. Intel® and Pentium® are U.S. registered trademarks of Intel Corporation in the U.S. and other countries and are used under license.
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Page 3: Table Of Contents
contents Contents About this Guide............. . . 7 Overview. - Page 4 Contents Parts of the Memory Board .............35 Memory Board LEDs and Icons .
- Page 5 Contents Quick Restore ................85 SmartStart Support and Software .
- Page 6 Contents NAS e7000 v2 Maintenance and Service Guide...
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Page 7: About This Guide
about this guide About this Guide This maintenance and service guide provides information to help you: Service the HP StorageWorks NAS e7000 v2 About this Guide Troubleshoot the HP StorageWorks NAS e7000 v2 Reference the HP StorageWorks NAS e7000 v2 “About this Guide”... -
Page 8: Overview
About this Guide Overview This section covers the following topics: Intended Audience Prerequisites Intended Audience This book is intended for use by system administrators and technicians who are experienced with the following: SAN management Network administration Network installation Prerequisites Before you service the NAS e7000 v2, make sure you consider these items: Knowledge of operation system Knowledge of related hardware/software Previous version of the product/firmware... -
Page 9: Conventions
About this Guide Conventions Conventions consist of the following: Document Conventions Text Symbols Equipment Symbols Document Conventions The document conventions included in Table 1 apply in most cases. Table 1: Document Conventions Element Convention Key and field names, menu items, buttons, and Bold dialog box titles Italics... -
Page 10: Equipment Symbols
About this Guide Equipment Symbols The following equipment symbols may be found on hardware for which this guide pertains. They have the following meanings. Any enclosed surface or area of the equipment marked with these symbols indicates the presence of electrical shock hazards. Enclosed area contains no operator serviceable parts. -
Page 11: Rack Stability
About this Guide Rack Stability Rack stability protects personnel and equipment. WARNING: To reduce the risk of personal safety or damage to the equipment, be sure that: The leveling jacks are extended to the floor. The full weight of the rack rests on the leveling jacks. In single rack installations, the stabilizing feet are attached to the rack. - Page 12 About this Guide NAS e7000 v2 Maintenance and Service Guide...
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Page 13: Illustrated Parts Catalog
Illustrated Parts Catalog This chapter provides the illustrated parts breakdown and spare parts lists for the HP StorageWorks NAS e7000 v2. Refer to Tables 1-1, 1-2, and 1-3 for the names of referenced spare parts. NAS e7000 v2 Maintenance and Service Guide... -
Page 14: Mechanical Components Exploded View
Illustrated Parts Catalog Mechanical Components Exploded View Figure 1: Mechanical components exploded view NAS e7000 v2 Maintenance and Service Guide... -
Page 15: Mechanical Components Spare Parts List
Illustrated Parts Catalog Mechanical Components Spare Parts List Table 2: Mechanical Components Spare Parts List Item Description Spare Part Number Access panels 240241-001 a) Rear b) Front Front bezel 243669-001 SCSI hard drive blank 122759-001 Cable management arm* 295792-001 Power cord retainer kit* 313825-001 * Not shown NAS e7000 v2 Maintenance and Service Guide... -
Page 16: System Components Exploded View
Illustrated Parts Catalog System Components Exploded View Figure 2: System components exploded view NAS e7000 v2 Maintenance and Service Guide... -
Page 17: System Components Spare Parts List
Illustrated Parts Catalog System Components Spare Parts List Table 3: System Components Spare Parts List Item Description Spare Part Number Media Storage Devices Diskette drive, 12.7 mm, multibay 267132-001 8X IDE DVD-ROM drive, multibay 268795-001 36.4-GB 10 K U320 SCSI hot-plug hard drive, 271837-007 (2 hard drives ship as the default) Fans and Power Supplies... - Page 18 Illustrated Parts Catalog Table 3: System Components Spare Parts List (Continued) Item Description Spare Part Number AC power cord, 10A, C14-C19* 311582-001 AC power cord, 16A, C19-C20* 295508-001 AC power cord, 20 A, 250 V* 237458-001 Rack-mounting hardware kit (company rack)* 313215-001 Rack-mounting hardware kit (third-party)* 291895-001...
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Page 19: Removal And Replacement Procedures
Removal and Replacement Procedures This chapter provides subassembly/module-level removal and replacement procedures for the HP StorageWorks NAS e7000 v2. After completing all necessary removal and replacement procedures, run the Diagnostics Utility to be sure that all components operate properly. You need the following items for some procedures: Torx T-15 tool Flathead screwdriver Diagnostics Utility on the HP SmartStart CD... -
Page 20: Safety Considerations
Removal and Replacement Procedures Safety Considerations Before performing service procedures, review the following safety information. Electrostatic Discharge A discharge of static electricity can damage static-sensitive devices or micro-circuitry. Proper packaging and grounding techniques are necessary precautions to prevent damage. To prevent electrostatic damage: Transport products in static-safe containers such as conductive tubes, bags, or boxes. -
Page 21: Rack Warnings And Cautions
Removal and Replacement Procedures Power supplies or systems marked with these symbols indicate the presence of multiple sources of power. WARNING: To reduce the risk of personal safety from electrical shock, remove all power cords to completely disconnect power from the power supplies and systems. -
Page 22: Server Warnings And Cautions
Removal and Replacement Procedures Server Warnings and Cautions WARNING: Do not exceed the level of repair specified in the procedures in the product documentation. All troubleshooting and repair procedures are detailed to allow only subassembly or module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or to make modifications to any printed wiring board. -
Page 23: Preparation Procedures
Extend the server from the rack. If you are performing service procedures in a Compaq branded rack or third-party rack cabinet, you can use the locking feature of the rack rails to support the server and gain access to internal components. -
Page 24: Extending The Server From The Rack
Removal and Replacement Procedures Figure 3: Locating and removing the Torx T-15 tool Extending the Server from the Rack To perform service procedures, you must extend the server from the rack To extend the server from the rack: 1. Loosen the thumbscrews that secure the server to the front of the rack. Figure 4: Loosening the front panel thumbscrews 2. - Page 25 Removal and Replacement Procedures Figure 5: Extending the server from the rack WARNING: Be careful when pressing the rail-release levers and sliding the component into or out of the rack. The sliding rails could pinch your fingertips. 3. To return the server to the rack, reach around the front of the server to press the rail-release levers at the front of both server rails and continue to slide the server into the rack.
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Page 26: Opening And Removing The Rear Access Panel
Removal and Replacement Procedures Opening and Removing the Rear Access Panel The NAS e7000 v2 server has front and rear access panels that may need to be opened and removed to access the system board, processors, memory slots, expansion slots, and other internal components. - Page 27 Removal and Replacement Procedures Figure 7: Unlocking and sliding the rear access panel open 4. Slide the rear access panel toward the front of the server (1). 5. Push and hold the access panel release lever down (2) while sliding the rear access panel forward about 2.54 cm (1 inch).
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Page 28: Removing The Front Access Panel
Removal and Replacement Procedures Figure 9: Removing the rear access panel Removing the Front Access Panel To remove the front access panel: 1. Extend or remove the server from the rack. Refer to “Extending the Server from the Rack” in this chapter. 2. -
Page 29: Replacing The Access Panels
Removal and Replacement Procedures Figure 10: Removing the front access panel Replacing the Access Panels To replace the access panels: 1. Place the front access panel on top of the server, and line up the guide marks on the front access panel with the corresponding server guide marks. - Page 30 Removal and Replacement Procedures 4. Slide the rear access panel toward the back of the server until it stops. Figure 12: Lining up the guide marks 5. With even pressure, push the rear access panel down and slide it toward the front of the server until it seats.
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Page 31: Powering Down The Server
Removal and Replacement Procedures Powering Down the Server WARNING: It is necessary to be knowledgeable of electrostatic discharge information before preparing the server. For electrostatic discharge information, refer to “Electrostatic Discharge” in this chapter. For all non-hot-plug procedures, you must power down the server. To power down the server: 1. - Page 32 Removal and Replacement Procedures Figure 14: Removing the server from the rack 6. Place the server on a sturdy, level surface. Reverse steps 1 through 4 to install the server into the rack. NAS e7000 v2 Maintenance and Service Guide...
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Page 33: Memory
Removal and Replacement Procedures Memory This section provides the following information about the memory components and procedures in the NAS e7000 v2: Memory replacement guidelines Memory board slot locations Parts of the memory board Memory board LEDs and icons DIMM installation requirements Removing a memory board Removing a DIMM Installing a DIMM... -
Page 34: Memory Board Slot Locations
Removal and Replacement Procedures WARNING: The rear access panel provides access to hazardous energy circuits. To avoid risk of injury or damage to the equipment from hazardous energy, be sure the door remains locked during normal operation or install the server in a controlled access location. WARNING: To reduce the risk of personal injury from hazardous energy or damage to the equipment when working on energized servers:... -
Page 35: Parts Of The Memory Board
Removal and Replacement Procedures Parts of the Memory Board Figure 16 andTable 5 to identify the parts of the memory board. Figure 16: Parts of the memory board Table 5: Parts of the Memory Board Item Description DIMM slot 1, bank A (populated) DIMM slot 2, bank A (populated) DIMM slot 3, bank A (populated) DIMM slot 4, bank A (populated) - Page 36 Removal and Replacement Procedures On-Line Spare Online Spare Status Mirroring Status Ready to Hot Plug Figure 17: Memory board LEDs and icons Table 6: Advanced ECC (Standard) Memory LEDs Item Description Indicator Status Memory Memory board is offline. Status Green Memory board is offline.
- Page 37 Removal and Replacement Procedures Table 7: Online Spare Memory LEDs Item Description Indicator Status Memory Memory board is offline. Status Green Memory board is online. Flashing Memory board is busy. green Amber Memory error has occurred on this memory board. Online Spare Memory board is not configured for online Status...
- Page 38 Removal and Replacement Procedures Table 8: Single-Board Mirrored Memory LEDs Item Description Indicator Status Memory Status Memory board is offline. Green Memory board is online. Flashing green Memory board is busy. Amber Memory error has occurred on this memory board. Mirroring Status Memory board is not configured for mirrored memory.
- Page 39 Removal and Replacement Procedures Table 9: Hot-Plug Mirrored Memory LEDs Item Description Indicator Status Memory Memory board is offline. Status Green Memory board is online. Flashing Memory board is busy. green Amber Memory error has occurred on this memory board. Mirroring Memory board is not configured for mirrored Status...
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Page 40: Dimm Installation Requirements
Removal and Replacement Procedures DIMM Installation Requirements Observe the following DIMM configuration requirements when installing DIMM: Use only industry-standard PC1600 registered DDR SDRAM DIMMs in 256-MB, 512-MB, 1-GB, and 2-GB capacities, and that support Error Checking and Correcting (ECC). Install DIMMs in groups of four, one bank at a time. Groups of four DIMMs must be identical. -
Page 41: Additional Requirements For Single-Board Mirrored Memory Technology
Removal and Replacement Procedures Additional Requirements for Single-Board Mirrored Memory Technology In addition to the DIMM configuration requirements for advanced ECC memory, observe the following DIMM configuration requirements when installing DIMMs for single-board mirrored memory: Install only one board. The board must be installed in memory board slot 1. Bank B of memory board 1 is the mirrored bank. - Page 42 Removal and Replacement Procedures 2. Open the rear access panel. Refer to “Opening and Removing the Rear Access Panel” in this chapter. Hot-plug replacement procedure: Determine which memory board contains the failed DIMM by locating the memory board with an amber memory status LED and one or more amber DIMM status LEDs.
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Page 43: Removing A Dimm
Removal and Replacement Procedures Figure 18: Removing a memory board Removing a DIMM To remove a DIMM: 1. Remove the memory board. Refer to “Removing a Memory Board” in this chapter. 2. Place the memory board on a level, nonconductive surface. 3. -
Page 44: Installing A Dimm
Removal and Replacement Procedures Installing a DIMM To install a DIMM: 1. Align the keyed portion of the bottom edge of the DIMM with the tab in the DIMM slot. Note: The bottom edge of the DIMM is keyed to fit into the DIMM slot only one way. 2. - Page 45 Removal and Replacement Procedures Hot-replacement procedure: All LEDs now turn off except the memory status LED, which flashes green while data is copied from one memory board to the other. This process may take up to a minute to complete. When the copying process is complete, the other LEDs will re-illuminate as described in Table 2-11.
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Page 46: Configuring The Memory
Removal and Replacement Procedures Table 11: Memory LED States on a Properly Configured Memory Board Memory Configuration Advanced ECC Online Single-Board Hot-Plug (Standard Spare Mirrored Mirrored Memory) Memory Memory Memory Memory Status Green Green Green Green DIMMs 1-8, if Green Green Green Green... -
Page 47: Hot-Plug Procedures
Removal and Replacement Procedures e. Press any key to return to the RBSU main menu. Select System Options. g. Select Advanced Memory Protection. h. Select the desired memory mode. Press the Esc key twice to go back to the main RBSU menu. Press the F10 key to exit RBSU. -
Page 48: Hot-Plug Scsi Hard Drives
Removal and Replacement Procedures Figure 22: Removing a drive blank Note: Keep the blank for future use. Reverse steps 1 and 2 to replace a drive blank. Hot-Plug SCSI Hard Drives Drive Replacement Precautions Be aware of the following guidelines cautioning unsafe hot-plug replacement. Do not remove a degraded drive if any other member of the array is offline (the online LED is off). - Page 49 Removal and Replacement Procedures Do not replace multiple degraded drives at the same time, since the fault tolerance can be compromised. When a drive is replaced, the controller uses data from the other drives in the array to reconstruct data on the replacement drive. If more than one drive is removed, a complete data set is not available to reconstruct data on the replacement drive or drives, and permanent data loss can occur.
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Page 50: Power Supply Blank
Removal and Replacement Procedures Note: Always populate hard drive bays starting with the lowest SCSI ID. Reverse steps 1 through 3 to replace a hot-plug SCSI hard drive. Power Supply Blank To remove a power supply blank: 1. Press the lever-release button on the handle of the power supply blanks (1). 2. -
Page 51: Pci And Pci-X Hot Plug Expansion Boards
Removal and Replacement Procedures Caution: Hot-plug power supplies for the NAS e7000 v2 are keyed to be sure that only 800-W hot-plug power supplies can be installed in the server. The handles on 800-W power supplies are black to distinguish them from other power supplies. To remove a hot-plug power supply: 1. - Page 52 Removal and Replacement Procedures The PCI-X Hot Plug button and the PCI-X Hot Plug Utility enable you to power up or power down a PCI-X Hot Plug expansion slot. The PCI-X Hot Plug button enables direct access at each hot-plug expansion slot. PCI-X Hot Plug software support for each operating system is available online.
- Page 53 Removal and Replacement Procedures Caution: To prevent data loss, do not open an expansion slot latch when the power LED for the slot is on. Figure 27: PCI-X Hot Plug button 4. When the power LED for the slot is off, disconnect any cables connected to the selected expansion board.
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Page 54: Performance Balancing
Removal and Replacement Procedures 7. Swing the latch back to unlock the expansion board (2). 8. Lift the expansion board release handle to disengage the board from the slot (3). 9. Remove the board from the slot (4). Reverse steps 1 through 9 to replace the expansion board. Figure 29: Removing a PCI-X Hot Plug expansion board Performance Balancing Before replacing the expansion board, review the following recommendations. -
Page 55: Hot-Plug Fans
Removal and Replacement Procedures Table 13: Recommended PCI-X Expansion Slot Population Order Slot Number Population Order Bus Sharing Shared PCI-X bus 10 Shared PCI-X bus 6 Shared PCI-X bus 2 The operating system detects the PCI-X devices in the slots in this order: 6-5-4-3-2-1 For more information about PCI-X bus architecture and numbering, refer to the white paper, www.hp.com... - Page 56 Removal and Replacement Procedures Figure 30: Removing a hot-plug fan Caution: Do not operate the server for extended periods without the access panel installed. Operating the server without the access panel results in improper airflow that can lead to thermal damage. Reverse steps 1 through 5 to replace a hot-plug fan.
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Page 57: Non-Hot-Plug Procedures
Removal and Replacement Procedures Non-Hot-Plug Procedures In order to remove or replace any non-hot-plug component, you must first power down the server. The slimline drive procedure is the only procedure that you can perform without removing the rear access panel. This section describes the removal and replacement procedures for the following non-hot-plug components: Slimline drives... -
Page 58: Front Bezel
Removal and Replacement Procedures Figure 31: Removing a drive from a slimline drive bay To replace a slimline drive, slide the drive into the slot until it engages the connector. Note: For the diskette drive to be bootable, it must be installed in the top slimline drive bay. For the DVD-ROM drive to be bootable, it must be installed in the bottom slimline drive bay. - Page 59 Removal and Replacement Procedures Figure 32: Removing the exterior and interior chassis screws 7. Using a flathead screwdriver, disengage the locking tabs on the bezel from underneath the chassis (1). 8. Remove the front bezel (2). Figure 33: Disengaging the locking tabs and removing the front bezel Repeat steps 1 through 8 to replace the front bezel.
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Page 60: Power Button/Led Assembly
Removal and Replacement Procedures Power Button/LED assembly To remove the power button/LED assembly: 1. Power down the server. Refer to “Powering Down the Server” in this chapter. 2. Extend the server from the rack. Refer to “Extending the Rack from the Server” in this chapter. -
Page 61: Processor Power Modules
Removal and Replacement Procedures Figure 35: Removing the processor air baffle Reverse steps 1 through 6 to replace the processor air baffle. Processor Power Modules Caution: Before installing the Processor Power Module (PPM), make sure that the part number on the PPM matches the part number on an existing PPM in the system. PPMs with the same part number may look different, but are functionally equivalent. - Page 62 Removal and Replacement Procedures Figure 36: Opening the processor retaining bracket 8. Lift the PPM straight up from its slot. Figure 37: Removing a PPM Reverse steps 1 through 8 to replace a PPM. Note: When installing a PPM, be sure the key slot in the PPM is aligned with the key in the slot. NAS e7000 v2 Maintenance and Service Guide...
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Page 63: Processors
Removal and Replacement Procedures Processors To remove a processor: 1. Power down the server. Refer to “Powering Down the Server” in this chapter. 2. Extend the server from the rack. Refer to “Extending the Rack from the Server” in this chapter. -
Page 64: Non-Hot-Plug Pci-X Expansion Boards
Removal and Replacement Procedures Figure 39: Removing the processor/heatsink assembly Reverse steps 1 through 7 to replace a processor. Caution: The processor is designed to fit one way into the socket. Align the three holes in the base of the heatsink with the three positioning pins in the retaining bracket to properly seat the processor. - Page 65 Removal and Replacement Procedures Figure 40: Pressing the PCI-X retaining clip 6. Push the tab on the expansion slot latch (1). 7. Swing the latch back to unlock the expansion board (2). 8. Remove the board from the slot (3). Figure 41: Removing an expansion board from a non-hot-plug slot Reverse steps 1 through 8 to replace an expansion board.
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Page 66: Pci-X Expansion Board Basket
Removal and Replacement Procedures PCI-X Expansion Board Basket To remove the PCI-X expansion board basket: 1. Power down the server. Refer to “Powering Down the Server” in this chapter. 2. Extend the server from the rack. Refer to “Extending the Rack from the Server” in this chapter. -
Page 67: Pci-X Hot Plug Board
Removal and Replacement Procedures PCI-X Hot Plug Board To remove the PCI-X Hot Plugboard: Note: HP recommends that you remove the server from the rack before removing the PCI-X Hot Plug board. 1. Extend the server from the rack. Refer to “Extending the Rack from the Server” in this chapter. -
Page 68: Scsi Cables
Removal and Replacement Procedures SCSI Cables To remove the SCSI cables: 1. Power down the server. Refer to “Powering Down the Server” in this chapter. 2. Extend the server from the rack. Refer to “Extending the Rack from the Server” in this chapter. -
Page 69: Pass-Through Board
Removal and Replacement Procedures 8. Remove the PCI-X expansion boards. Refer to “Non-Hot-Plug PCI-X Expansion Boards” in this chapter. 9. Remove the PCI-X basket. Refer to “PCI-X Expansion Board Basket” in this chapter. 10. Remove the SCSI cables. Refer to “SCSI Cables” in this chapter. 11. -
Page 70: Diagnostics Display Board And Lightpipe
Removal and Replacement Procedures Figure 46: Removing the pass-through board Reverse steps 1 through 7 to replace the pass-through board connector. Diagnostics Display Board and Lightpipe To remove the removable media board: 1. Power down the server. Refer to “Powering Down the Server” in this chapter. 2. -
Page 71: Rear Fan Cage
Removal and Replacement Procedures Figure 47: Removing the removable media board 12. Lift the board out gently, being careful of the slimline drive bay connector. Reverse steps 1 through 12 to replace the removable media board. Rear Fan Cage To remove the rear fan cage: 1. -
Page 72: Battery Backed Write Cache Assembly
Removal and Replacement Procedures Figure 48: Removing the rear fan cage Reverse steps 1 through 8 to replace the rear fan cage. Battery Backed Write Cache Assembly The battery-backed write cache (BBWC) assembly contains the battery-backed write cache enabler, the 5i Plus Memory Module, and the cable that connects the two. Note: The BBWC enabler and the 5i Plus Memory Module must be removed together, and the cable must stay connected. -
Page 73: Scsi Backplane
Removal and Replacement Procedures 11. Using your fingernail, release the latch that connects each side of the 5i Plus Memory Module to the system board until the module rises away from the system board (1). Caution: Do not disconnect the cable connecting the BBWC enabler and the 5i Plus Memory Module. -
Page 74: System Battery
Removal and Replacement Procedures 5. Remove the front access panel. Refer to “Removing the Front Access Panel” in this chapter. 6. Disconnect any SCSI cables from the SCSI backplane. Refer to “SCSI Cables” in this chapter. 7. Loosen the thumbscrew (1). 8. - Page 75 Removal and Replacement Procedures To remove the battery: 1. Power down the server. Refer to “Powering Down the Server” in this chapter. 2. Extend the server from the rack. Refer to “Extending the Rack from the Server” in this chapter. 3.
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Page 76: System Board
Removal and Replacement Procedures Reverse steps 1 through 6 to replace the battery. Caution: Loss of BIOS settings occurs when the system battery is removed. BIOS settings must be reconfigured whenever the battery is replaced. Power up the server and run RBSU. System Board To remove the system board: 1. - Page 77 Removal and Replacement Procedures Figure 53: Unscrewing the thumbscrews and sliding the system board Note: When handling the system board, place your hands only on the two handles. 15. Grasping the two handles, lift the side with the processor handles first, tilting the board to a 45 angle (1).
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Page 78: Ac Filter Cable Assembly
Removal and Replacement Procedures Reverse steps 1 through 18 to replace the system board. AC Filter Cable Assembly The AC filter cable assembly consists of two cables leading from separate power supply input connectors near the front of the chassis and ending in an AC filter and inlets at the rear of the chassis. - Page 79 Removal and Replacement Procedures Figure 55: Cutting the cable tie-wraps 23. Remove the seven cable clips: a. Lift to disengage the cable clip (1). b. Slide the clip forward, and lift it off the chassis (2). Figure 56: Removing the cable clips 24.
- Page 80 Removal and Replacement Procedures Figure 57: Removing the power supply connectors 27. Use the Torx T-15 tool or a screwdriver to remove the four screws that secure the AC filter cable assembly to the rear chassis wall (1). 28. Slide the assembly into the chassis, and then lift the assembly out of the chassis (2). Figure 58: Removing the AC filters Reverse steps 1 through 28 to replace the AC filter cable assembly.
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Page 81: Diagnostic Tools
Diagnostic Tools This chapter is an overview of software and firmware diagnostic tools that are available for configuring, monitoring, and managing the HP StorageWorks NAS e7000 v2. NAS e7000 v2 Maintenance and Service Guide... -
Page 82: Automatic Server Recovery-2
Diagnostic Tools Automatic Server Recovery-2 ASR-2 is a feature that causes the system to restart when a catastrophic operating system error occurs, such as a blue screen, ABEND (abnormal end), or panic. A system fail-safe timer, the ASR-2 timer, starts when the System Management driver, also known as the Health Driver, is loaded. -
Page 83: Integrated Lights-Out Technology
Diagnostic Tools Integrated Lights-Out Technology Integrated Lights-Out (iLO) is a standard component that provides server health and remote server manageability. The iLO subsystem includes an intelligent microprocessor, secure memory, and a dedicated network interface. This design makes iLO independent of the host server and its operating system. -
Page 84: Rom-Based Setup Utility
This utility supports operating systems that may not be supported by the server. For operating systems supported by the server, refer to the HP website: ftp://ftp.compaq.com/pub/products/servers/os-support-matrix-310.pdf. Integrates with other software maintenance, deployment, and operating system tools Automatically checks for hardware, firmware, and operating system dependencies, and... -
Page 85: Quick Restore
Diagnostic Tools Quick Restore The Quick Restore CD allows the user to restore the NAS server software to the default factory state. For procedures and warnings, refer to the documentation included with the Quick Restore package. SmartStart Support and Software SmartStart Support and Software is a CD-based, single-server method for installing system software, thereby achieving a well-integrated server and ensuring maximum dependability and supportability. -
Page 86: Enterprise Diagnostics Lx32 Utility
Diagnostic Tools To launch the SmartStart autorun menu, insert the SmartStart and Support Software CD into the DVD-ROM drive. The SmartStart autorun menu automatically runs. To install drivers, click Install Software. To access support software to create software diskettes, click Browse CD. Enterprise Diagnostics LX32 Utility The Enterprise Diagnostics LX32 Utility displays information about the server hardware and tests the system to be sure that it is operating properly. -
Page 87: Connectors, Leds, And Switches
Connectors, LEDs, and Switches This chapter explains the location and function of system connectors, internal and external LEDs, and system switches. NAS e7000 v2 Maintenance and Service Guide... -
Page 88: Connectors
Connectors, LEDs, and Switches Connectors Use this section to identify system connectors for service procedures. Rear Panel Figure 59 Table 14 illustrate the connectors located on the rear panel. Figure 59: Rear panel connectors Table 14: Rear Panel Connectors Item Description Item Description... -
Page 89: System Board
Connectors, LEDs, and Switches System Board Figure 60 Table 15 illustrate the connectors located on the system board. FRONT Figure 60: System board connectors Table 15: System Board Connectors Item Description Item Description Item Description Non-hot-plug Processor 1 Hot-plug fan 3 expansion slot 1 Non-hot-plug Processor socket 2... -
Page 90: Scsi Backplane Board
Connectors, LEDs, and Switches Table 15: System Board Connectors (Continued) Item Description Item Description Item Description 30-pin Remote Memory board 5i Plus Memory Insight Lights-Out slot 1 Module Edition II Board connector PCI-X Hot Plug board Hot-plug fan 4 Hot-plug fan 6 connector Hot-plug fan 7 Hot-plug fan 5... -
Page 91: Memory Board
Connectors, LEDs, and Switches Memory Board Figure 62 Table 17 illustrate the connectors and DIMM banks located on the memory board. Figure 62: Memory board connectors and DIMM banks Table 17: Memory Board Connectors and DIMM Banks Item Description DIMM slot 1, bank A (populated) DIMM slot 2, bank A (populated) DIMM slot 3, bank A (populated) DIMM slot 4, bank A (populated) -
Page 92: Leds
Connectors, LEDs, and Switches LEDs The NAS e7000 v2 contains several sets of LEDs that indicate the status and settings of hardware components. This section discusses the types and locations of the following LEDs: Front panel QuickFind Diagnostic display Hot-plug SCSI hard drive Hot-plug fans Hot-plug power supplies PCI-X hot-plug... -
Page 93: Quickfind Diagnostic Display
Connectors, LEDs, and Switches Table 18: Front Panel LEDs Item Description Status Unit ID Blue = Activated Blue flashing = System being managed remotely Off = Deactivated Internal health Green = Normal Red = System critical Amber = System degraded Off = System off External health Green = Normal... -
Page 94: Interlock Status
Connectors, LEDs, and Switches Table 19: QuickFind Diagnostic Display LEDs Item Description Status Hot-plug fans Processors PPMs Amber = failure detected Memory Off = Normal Non-hot-plug PCI-X Hot-plug PCI-X Interlock Therm trip Interlock Status Improperly seated components in the interlock chain cause the LED associated with the fault origination point to illuminate on the system board. - Page 95 Connectors, LEDs, and Switches Table 20: Interlock LEDs Item Name Status Description HPPCI Amber PCI Hot Plug PCA cable or PCI-X Hot Plug board not installed properly Normal SCSI Amber SCSI backplane not seated properly Normal Amber No memory boards detected; memory boards not installed properly Normal...
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Page 96: Hot-Plug Scsi Hard Drive
Connectors, LEDs, and Switches Hot-Plug SCSI Hard Drive The hard drive LEDs, located on each physical drive, are visible on the front of the server or external storage unit. They provide activity, online, and fault status for each drive when configured as part of an array and attached to a powered-on controller. - Page 97 Connectors, LEDs, and Switches Table 22: Hot-Plug SCSI Hard Drive LED Combinations Activity Online Fault Status Do not remove the drive. Removing a drive during this process will cause data loss. The drive is being accessed and is not configured as part of an array.
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Page 98: Hot-Plug Fan
Connectors, LEDs, and Switches Hot-Plug Fan In NAS e7000 v2 servers, the seven hot-plug system fans are installed as dual-fan assemblies. Each assembly is monitored by an LED attached to the system board and read from the top of the assembly inside the chassis. The hot-plug fan LED indicates the status of each fan. -
Page 99: Hot-Plug Power Supplies
Connectors, LEDs, and Switches Hot-Plug Power Supplies Determine the power supply status by noting the color of the LED on the power supply unit. Figure 68 Table 23 identify the location and status of each of the LEDs. Figure 68: Hot-plug power supply LEDs Table 23: Hot-Plug Power Supply LEDs (1) Power LED Status (2) Fault LED Status... -
Page 100: Pci-X Hot Plug
Connectors, LEDs, and Switches PCI-X Hot Plug The PCI-X Hot Plug LEDs at each expansion slot indicate the status of each board slot. The LEDs are viewed from the rear of the server or by opening the rear access panel. Figure 69 Figure 70 Table 24... -
Page 101: Network Interface Controller
Connectors, LEDs, and Switches Network Interface Controller Figure 70: Network Interface Controller LEDs Table 25: Network Interface Controller LEDs Item Description Status RJ-45 Ethernet connector 1000 Mb/s LED On = Good Gigabit Ethernet link Off = No 1000 Mb/s link; possible link at different speed 100 Mb/s LED On = Good 100 Mb/s fast Ethernet link... - Page 102 Connectors, LEDs, and Switches Figure 71: Internal PCI Hot Plug LEDs and button Table 26: Internal PCI Hot Plug LEDs and Button Item Description Status Slot fault LED Amber = Slot requires attention. There may be a problem with the slot, the PCI board, or the driver. Check the green LED before opening the slot.
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Page 103: Battery-Backed Write Cache Enabler
Connectors, LEDs, and Switches Battery-Backed Write Cache Enabler When the battery-backed write cache (BBWC) enabler is connected to the controller and the server is powered on, the green LED indicates the battery charge status. When the battery is connected to the controller and the server is powered down, the amber LED indicates the data retention status. -
Page 104: Memory Board
Connectors, LEDs, and Switches Caution: After the server is powered down, wait 15 seconds and then check the LED illumination pattern before unplugging the cable from the battery module. The LEDs are not visible with the rear access panel on. If the amber LED blinks after 15 seconds, do not remove the cable from the battery module. - Page 105 Connectors, LEDs, and Switches Table 28: Advanced ECC (Standard) Memory LEDs Item Description Indicator Status 1-4 and DIMM 1-8 status DIMM is not installed. 10-13 Green DIMM is installed. Amber Memory error has occurred on this DIMM. Flashing amber Configuration error has occurred. Memory status Memory board is offline.
- Page 106 Connectors, LEDs, and Switches Table 29: Online Spare Memory LEDs Item Description Indicator Status 1-4 and DIMM 1-8 status DIMM is not installed. 10-13 Green DIMM is installed. Amber Memory error has occurred on this DIMM. Flashing amber Configuration error has occurred. “Online Spare”...
- Page 107 Connectors, LEDs, and Switches Table 30: Single-Board Mirrored Memory LEDs Item Description Indicator Status 1-4 and DIMM 1-8 status DIMM is not installed. 10-13 Green DIMM is installed. Amber Memory error has occurred on this DIMM. Flashing amber Configuration error has occurred. Memory status Memory board is offline.
- Page 108 Connectors, LEDs, and Switches Table 31: Hot-Plug Mirrored Memory LEDs Item Description Indicator Status 1-4 and DIMM 1-8 status DIMM is not installed. 10-13 Green DIMM is installed. Amber Memory error has occurred on this DIMM. Flashing amber Configuration error has occurred. Memory status Memory board is offline.
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Page 109: Internal Diagnostic Display
Connectors, LEDs, and Switches Internal Diagnostic Display Figure 74 Table 32 identify the internal diagnostic display and its status. Figure 74: Internal diagnostic display LEDs and switches Table 32: Internal diagnostic display switches Item Switch 1 Switch 2 Description Port 84 For more information on Port 84, refer to the Port 84 diagnostic codes that occur during the boot process. -
Page 110: System Board Switches
Connectors, LEDs, and Switches System Board Switches Some server operations, including adding or removing a component or changing a security feature, require that you reconfigure a system switch. If the system configuration is incorrect, the server may not work properly and you may receive error messages on the screen. Setting and checking the system board switches is an important part of the overall troubleshooting process. - Page 111 Connectors, LEDs, and Switches Table 33: System Maintenance Switch (SW4) Position Default Function Description Settings Reserved Lock configuration Enables or Open (off) disables Configuration can be configuration changed. changes in Closed (on) nonvolatile RAM Configuration is locked and (NVRAM). cannot be changed. Reserved Diskette boot Enables or...
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Page 112: Enabling Rompaq Disaster Recovery Mode
Connectors, LEDs, and Switches Enabling ROMPaq Disaster Recovery Mode A corrupted system ROM requires you to recreate the ROM BIOS by using the ROM flash utility. This can be accomplished only when the system is in disaster recovery mode. Set configuration switches 1, 4, 5, and 6 on the system maintenance switch block to on to enable disaster recovery mode. -
Page 113: Ilo/Spread Spectrum Switch (Sw8)
Connectors, LEDs, and Switches iLO/Spread Spectrum Switch (SW8) The iLO/Spread Spectrum switch (SW8) is a two-position switch that is used for miscellaneous purposes. The iLO security override switch allows the administrator full access to the iLO processor. This access is necessary if the administrator password is lost or if the iLO boot-block needs to be flashed. -
Page 114: Non-Maskable Interrupt (Nmi) Switch
Connectors, LEDs, and Switches Non-Maskable Interrupt (NMI) Switch Crash dump analysis is an essential part of eliminating reliability problems such as hangs or crashes in operating systems, device drivers, and applications. Crashes can freeze a system, requiring you to do a hard reset. Resetting the system erases any information that supports root cause analysis. -
Page 115: Rear Unit Identification Led Switch
Connectors, LEDs, and Switches Rear Unit Identification LED Switch The rear unit identification LED switch offers a visual reference for service personnel. Figure 79 illustrates where the rear UID switch is located. Figure 79: Rear Unit Identification LED switch The rear unit identification LED switch (1) indicates the following conditions: Blue = The switch is activated. - Page 116 Connectors, LEDs, and Switches NAS e7000 v2 Maintenance and Service Guide...
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Page 117: Troubleshooting
Troubleshooting This chapter provides specific troubleshooting information for the HP StorageWorks NAS e7000 v2. Use it to find details about server startup and operation errors. For information on LEDs and switches specific to the server, refer to Chapter 4, “Connectors, LEDs, and Switches.”... -
Page 118: When The Server Does Not Start
Troubleshooting ROMPaq Disaster Recovery During troubleshooting, it may become apparent that the system ROM is corrupted. Because the server has redundant ROM capability, you can use the backup ROM until it is feasible to bring the server down. If both ROMs are corrupted, you will need to perform the ROMPaq disaster recovery procedure before the server will boot. - Page 119 Troubleshooting Note: If the server does not restart, proceed to the section, “Diagnostic Steps.” 8. Check the server for the following normal power-up sequence to be sure that your system meets the minimal hardware requirements and is powered up during normal operations: a.
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Page 120: Diagnostic Steps
Troubleshooting Diagnostic Steps If the server does not power up, or powers up but does not complete POST, answer the questions in Table 36 to determine appropriate actions based on the symptoms observed. The flow of questions reflects the usual flow of events during a power-on sequence. A flow chart following this table illustrates the recommended diagnostic steps and decision options. - Page 121 Troubleshooting Table 37: Is the System Power LED Off? Answer Possible Reasons Possible Solutions Yes, it is off The system is not connected to AC Be sure that the power cord is power, or no AC power is available. connected to the power supply. A power supply problem exists.
- Page 122 Troubleshooting Table 38: Is the System Power LED Green? Answer Possible Reasons Possible Solutions No, it is off Power On/Standby button has not been Firmly press the power button. pressed firmly. A power supply problem exists. The Be sure that the power supply is power supply may not be connected or undamaged, the power supply is inserted properly, it may have a...
- Page 123 Troubleshooting Table 40: Is the Internal Health LED Green? Answer Possible Reasons Possible Solutions For component failure identification (amber LED), check the hood label. No, it is A processor is in pre-failure condition. Use internal component failure LEDs amber to identify: A DIMM is in pre-failure condition.
- Page 124 Troubleshooting Table 41: Is the Monitor Displaying Information? Answer Possible Reasons Possible Solutions The monitor may not Be sure that the monitor AC power cord is plugged in have power. and that the monitor power button has been pressed. Video may not be If a video card is installed, be sure that the video connected properly.
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Page 125: Problems After Initial Boot
Troubleshooting Problems After Initial Boot Once the server has passed POST, you may still encounter errors, such as an inability to load the operating system. Use Table 42 to troubleshoot server installation problems that occur after the initial boot. Refer to the Servers Troubleshooting Guide for more information of software problems. Table 42: Problems After Initial Boot Answer Possible Reasons... - Page 126 Troubleshooting Table 42: Problems After Initial Boot Answer Possible Reasons Possible Solutions Server cannot Required operating Follow these steps: load system step is missed. 1. Note at which phase the operating system has failed. operating 2. Remove any loaded operating system. system.
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Page 127: Rompaq Disaster Recovery
Troubleshooting ROMPaq Disaster Recovery A corrupted system ROM requires that you recreate the ROM BIOS by a process called disaster recovery. This operation can be accomplished only when the system is in disaster recovery (emergency repair boot) mode. When both system ROMs are corrupt, the system defaults to disaster recovery mode automatically and the server emits two extended beeps. -
Page 128: Other Information Resources
Troubleshooting Other Information Resources Refer to the following additional information for help. Table 43: Troubleshooting Resources Resource Description Servers Troubleshooting Guide This is a resource for obtaining troubleshooting information that is beyond the scope of this document. It includes general hardware and software troubleshooting information for all NAS servers, a complete list of error messages along with explanations of probable causes, and a list of remedial measures. -
Page 129: Specifications
Specifications This chapter provides specifications for the HP StorageWorks NAS e7000 v2. Table 44: System Unit Specifications Dimensions Height 17.6 cm (6.88 inches) Width 48.3 cm (19.0 inches) Depth 67.3 cm (26.5 inches) Weight 29.9 kg, minimum (66 lb, minimum with no hard drives installed and one power supply) 44.5 kg, maximum (98 lb, maximum) International input requirements... - Page 130 Specifications NAS e7000 v2 Maintenance and Service Guide...
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Page 131: Index
index PCI-X Hot Plug board processor 1 AC filter cable rear panel removing SCSI backplane board replacing system board AC power supply See power supply conventions access panel document front, removing equipment symbols rear, removing text symbols replacing advanced ECC memory LEDs, identified airflow, caution data loss caution appropriate device drivers, caution... - Page 132 Index detection order identified interlock status internal diagnostic display internal PCI Hot Plug fan, hot-plug, removing memory board 35, flash ROM network interface controller Foundation Pack, troubleshooting online spare memory front access panel, removing and replacing PCI-X Hot Plug front bezel, removing and replacing QuickFind diagnostic display front fan cage, removing and replacing rear unit identification...
- Page 133 Index part numbers rack stability, warning system components 15, rack, extending server pass-through board, removing RBSU (ROM-Based Setup Utility) PCI X non hot plug, expansion board rear access panel removing guide marks PCI-X board, removing and replacing removing PCI-X expansion board basket, removing and rear fan cage, removing and replacing replacing rear panel connectors...
- Page 134 Index mechanical components external health LED system components factoryinstalled software static electricity, prevention Foundation Pack switches front panel LED assembly 121, iLO/spread spectrum how to diagnose problems 120, internal diagnostic display installation 125, non-maskable interrupt internal health LED rear unit identification memory problems 123, system board monitor...
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