Troubleshooting Your Configuration - Cisco CTS-500 Configuration Manual

Troubleshooting Your Configuration

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Troubleshooting Your Configuration
Use the information in
Before You Begin
First check that the following conditions have been met:
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Table 3-1 Troubleshooting the Cisco TelePresence Configuration
Problem
Selecting the Test
Connection function on the
Cisco Unified CM web page
results in an error.
The Cisco TelePresence unit
does not register.
The Cisco Unified IP Phone
7975 does not register.
Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System
3-2
The Cisco Unified IP Phone 7975
Table 3-1
Power has been applied.
The Cisco TelePresence System has been installed and configured according to the instructions in
Cisco TelePresence System Assembly Guides.
Cisco Unified CM has been configured to support the Cisco TelePresence System as described in
this guide.
Possible Cause
Incorrect Cisco TelePresence Manager
Application User credentials:
Cisco TelePresence Manager
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Application User is missing required
roles.
Cisco TelePresence System could be
unknown:
• Cisco Unified CM does not know about
the CTS.
• CTS is not registered because it is
unplugged.
CTS MAC address is entered incorrectly.
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Phone could be unknown:
• Cisco Unified CM does not know about
it.
• CTS is not registered because it is
unplugged.
CTS MAC address is entered incorrectly.
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Chapter 3 Verifying and Troubleshooting the Cisco TelePresence System Configuration
to help you troubleshoot your configuration.
Possible Solutions
1.
2.
1.
2.
Verify Phone Registration—Log in to the
Cisco Unified CM administration interface.
Click on the IP address and verify phone
registration.
Check User Credentials—Correct the
user credentials.
Check Cisco TelePresence Manager
Application—See the Cisco TelePresence
Manager documentation home page for
information about using the
Cisco TelePresence Manager.
Test Codec Connection—Test the
network connection to the master codec by
plugging the codec network cable directly
into the CTS Cisco Unified IP phone. If
the IP address displays, the problem is
with the codec.
Verify Phone Registration—Log in to the
Cisco Unified CM administration
interface. Click on the IP address and
verify phone registration.
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