Performing A Factory Reset - Cisco 7906G - Unified IP Phone VoIP Administration Manual

Chapter 9 Troubleshooting and Maintenance

Performing a Factory Reset

Note
Step 1
Step 2
Step 3
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1
OL-14585-01
When you perform a factory reset of the Cisco Unified IP Phone, the following
information is erased or reset to its default value:
CTL file—Erased
•
• User configuration settings—Reset to default values
Network configuration settings—Reset to default values
•
Call histories—Erased
•
Locale information—Reset to default values
•
Phone application—Erased (phone recovers by loading the
•
term11.default.loads file)
This phone must be on a DHCP-enabled network before you can perform these
steps.
To perform a factory reset of a phone, follow these steps:
Procedure
Unplug the power cable from the phone and then plug it back in.
The phone begins its power-up cycle.
While the phone is powering up, and before the Applications Menu button
flashes on and off, press and hold #.
Continue to hold # until the message LED on the handset flashes on and off in
sequence in red.
Release # and press 123456789*0#.
You can press a key twice in a row, but if you press the keys out of sequence, the
factory reset will not take place.
Resetting or Restoring the Cisco Unified IP Phone
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