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Cisco 7906G Administration Manual

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Cisco Unified IP Phone
Administration Guide for
Cisco Unified CallManager 5.1 (SIP)
Cisco Unified IP Phone 7906G and 7911G
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 526-4100
Text Part Number: OL-11515-01

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  Summary of Contents for Cisco 7906G

  • Page 1 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP) Cisco Unified IP Phone 7906G and 7911G Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax:...
  • Page 2 DAMAGES. CCVP, the Cisco Logo, and the Cisco Square Bridge logo are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn is a service mark of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco,...
  • Page 3 All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0609R) Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 (SIP) Copyright © 2006 Cisco Systems, Inc. All rights reserved.
  • Page 5: Table Of Contents

    C H A P T E R Understanding the Cisco Unified IP Phone 7906G and 7911G What Networking Protocols Are Used? Understanding the SIP Protocol Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 6 Understanding How the Cisco Unified IP Phone Interacts with the VLAN Providing Power to the Cisco Unified IP Phone 7906G and 7911G Power Guidelines Obtaining Additional Information about Power Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 7 Understanding the Cisco Unified IP Phone 7906G and 7911G Components Network and Access Ports Handset Speaker Monitor Mode Group Listen Mode Headset Audio Quality Subjective to User Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 8 NTP Configuration Menu Ethernet Configuration Menu Security Configuration Menu QoS Configuration Menu Network Configuration Menu SIP Configuration Menu SIP General Configuration Menu Line Settings Menu Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 9 PCM File Requirements for Custom Ring Types Configuring a Custom Phone Ring Creating Custom Background Images List.xml File Format Requirements PNG File Requirements for Custom Background Images Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 10 Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified CallManager Identifying Error Messages Checking Network Connectivity Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 11 A P P E N D I X How Users Obtain Support for the Cisco Unified IP Phone How Users Get Copies of Cisco Unified IP Phone Manuals Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 12 Technical Specifications A P P E N D I X Physical and Operating Environment Specifications Cable Specifications Network and Access Port Pinouts N D E X Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 13: Preface

    Because of the close interaction between the Cisco Unified IP Phone and Cisco Unified CallManager, many of the tasks in this manual require familiarity with Cisco Unified CallManager. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 14: Organization

    Appendix A, “Providing Information to Users,” Provides suggestions for setting up a website for providing users with important information about their Cisco Unified IP Phones Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 15: Related Documentation

    Cisco Unified CallManager Administration Guide • Cisco Unified CallManager System Guide • Cisco Unified CallManager Serviceability Administration Guide • Cisco Unified CallManager Serviceability System Guide • Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 16: Obtaining Documentation

    Cisco hardware and software products. With the DVD, you have access to the HTML documentation and some of the PDF files found on the Cisco website at this URL: http://www.cisco.com/univercd/home/home.htm Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 17: Ordering Documentation

    Report security vulnerabilities in Cisco products • Obtain assistance with security incidents that involve Cisco products • • Register to receive security information from Cisco Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 18: Reporting Security Problems In Cisco Products

    All other conditions are considered nonemergencies. For nonemergencies — psirt@cisco.com • In an emergency, you can also reach PSIRT by telephone: • 1 877 228-7302 1 408 525-6532 • Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 19: Product Alerts And Field Notices

    Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 20: Cisco Technical Support & Documentation Website

    Locate the serial number label on your product and record the information before placing a service call. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 21: Submitting A Service Request

    Australia: 1 800 805 227 EMEA: +32 2 704 55 55 USA: 1 800 553 2447 For a complete list of Cisco TAC contacts, go to this URL: http://www.cisco.com/techsupport/contacts Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 22: Definitions Of Service Request Severity

    It is updated twice a year and includes the latest Cisco channel product offerings. To order and find out more about the Cisco Product Quick Reference Guide, go to this URL: http://www.cisco.com/go/guide Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 23 “What’s New in Cisco Documentation” at this URL: http://www.cisco.com/univercd/cc/td/doc/abtunicd/136957.htm World-class networking training is available from Cisco. You can view • current offerings at this URL: http://www.cisco.com/en/US/learning/index.html Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 24: Document Conventions

    Warnings use the following conventions: Read the following safety notices before installing or using your Cisco Unified IP Phone: Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 25 Turvallisuusvaroitusten käännökset löytyvät laitteen mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien lausuntonumeroiden avulla. SÄILYTÄ NÄMÄ OHJEET Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 26 Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in questo documento. CONSERVARE QUESTE ISTRUZIONI Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 27 Al final de cada advertencia encontrará el número que le ayudará a encontrar el texto traducido en el apartado de traducciones que acompaña a este dispositivo. GUARDE ESTAS INSTRUCCIONES Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 28 Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning. SPARA DESSA ANVISNINGAR Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 29 GUARDE ESTAS INSTRUÇÕES Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 30 Brug erklæringsnummeret efter hver advarsel for at finde oversættelsen i de oversatte advarsler, der fulgte med denne enhed. GEM DISSE ANVISNINGER Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 31 Preface Document Conventions Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 32 Preface Document Conventions Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 33: Understanding The Cisco Unified Ip Phone 7906G And 7911G

    Understanding Security Features for Cisco Unified IP Phones, page 1-12 • Understanding the Requirements for Configuring and Installing • Cisco Unified IP Phones, page 1-22 Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 34 Understanding the Cisco Unified IP Phone 7906G and 7911G The Cisco Unified IP Phone 7906G and 7911G is a basic IP phone designed for cubicles, classrooms, factory floors, warehouses, lobbies, and any other location where the phone either complements the user’s set of communication devices or is seldom used.
  • Page 35 Softkeys change depending on the status of the phone, and on the softkey template used. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 36 Allows the phone to stand at a convenient angle on a desk or table. Also may be removed for wall mounting to mounting screws or to a Cisco Unified IP Phone wall mount kit. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 37: What Networking Protocols Are Used

    IP address as the option value. For additional information about DHCP configurations, refer to the “Cisco TFTP” chapter in the Cisco Unified CallManager System Guide. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 38 Cisco Unified IP Phone with Dynamic Host Configuration Protocol (DHCP). If you are not using DHCP, you must manually assign these properties to each phone locally. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 39 TCP is a connection-oriented Cisco Unified IP Phones use TCP to Protocol (TCP) transport protocol. connect to Cisco Unified CallManager and to access XML services. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 40: Understanding The Sip Protocol

    Signaling allows call information to be carried across network boundaries. Session management provides the ability to control the attributes of an end-to-end call. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 41: What Features Are Supported On The Cisco Unified Ip Phone 7906G And 7911G

    IP phones. Or, you can also use XML to enable users to access information such as weather, stocks, quote of the day, and Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 42: Configuring Telephony Features

    You can access the complete Cisco Unified CallManager documentation suite at this location: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm Related Topic “Telephony Features Available for the Phone” section on page 5-2 • Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 1-10 OL-11515-01...
  • Page 43: Configuring Network Parameters Using The Cisco Unified Ip Phone

    Providing Users with Feature Information If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco Unified IP Phone documentation.
  • Page 44: Understanding Security Features For Cisco Unified Ip Phones

    TLS connection See the “What Networking Protocols Are • Used?” section on page 1-5. See the “Understanding Phone Configuration • Files” section on page 2-6. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 1-12 OL-11515-01...
  • Page 45 Troubleshooting See the “Troubleshooting • Cisco Unified IP Phone Security” section on page 9-11. See the Cisco Unified CallManager Security • Guide, Troubleshooting chapter. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 1-13 OL-11515-01...
  • Page 46: Overview Of Supported Security Features

    See the “Supporting 802.1X Authentication on Cisco Unified IP Phones” section on page 1-19 for more information. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 1-14 OL-11515-01...
  • Page 47 (MIC), which is used for device authentication. The MIC is a permanent unique proof of identity for the phone, and allows Cisco Unified CallManager to authenticate the phone. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 1-15 OL-11515-01...
  • Page 48 Security profiles Defines whether the phone is nonsecure, authenticated, or encrypted. Encrypted configuration files Lets you ensure the privacy of phone configuration files. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 1-16 OL-11515-01...
  • Page 49: Understanding Security Profiles

    Identifying Encrypted and Authenticated Phone Calls, page 1-18 • Device Configuration Menu, page 4-15 • Supporting 802.1X Authentication on Cisco Unified IP Phones, page 1-19 • Security Restrictions, page 1-22 • Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 1-17 OL-11515-01...
  • Page 50: Understanding Security Profiles

    In an encrypted call, all devices participating in the establishment of the call are authenticated by the Cisco Unified CallManager. In addition, call signaling and media streams are encrypted. An encrypted call offers the highest level of Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 1-18 OL-11515-01...
  • Page 51: Supporting 802.1X Authentication On Cisco Unified Ip Phones

    CDP is not used to identify any locally attached PCs. Therefore, Cisco Unified IP Phones provide an EAPOL pass-through mechanism, whereby a PC locally attached to the IP phone may pass through EAPOL messages to the 802.1X Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 1-19 OL-11515-01...
  • Page 52: Required Network Components

    Cisco Unified IP Phones, make sure that you have properly configured the other components before enabling it on the phone. See the “802.1X Authentication and Status” section on page 4-36 for more information. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 1-20 OL-11515-01...
  • Page 53 MD5 shared secret is deleted. See the “802.1X Authentication and Status” section on page 4-36 more information. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 1-21 OL-11515-01...
  • Page 54: Security Restrictions

    Cisco Unified IP Phones to your network: Configuring Cisco Unified IP Phones in Cisco Unified CallManager, • page 1-23 Installing Cisco Unified IP Phones, page 1-28 • Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 1-22 OL-11515-01...
  • Page 55: Configuring Cisco Unified Ip Phones In Cisco Unified Callmanager

    “Cisco Unified IP Phone” chapter in the Cisco Unified CallManager System Guide and to the “Configuring Cisco IP Phone chapter” in the Cisco Unified CallManager Administration Guide. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 1-23 OL-11515-01...
  • Page 56: Checklist For Configuring The Cisco Unified Ip Phone 7906G And 7911G In Cisco Unified Callmanager

    – Phone usage information that affects phone button template, softkey template, phone features, IP Phone services, or phone applications Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 1-24 OL-11515-01...
  • Page 57: Installing Cisco Unified Ip Phones

    MAC address – Device pool – Partition – Calling Search Space – Button template – Product Specific – Configuration Softkey template – (if customized) Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 1-25 OL-11515-01...
  • Page 58 Users can change Note Guide, speed-dial settings Cisco Unified IP Phone on their phones by Configuration chapter. using Cisco Unified IP Phone User Options. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 1-26 OL-11515-01...
  • Page 59 Configuration chapter, services. “Associating Devices to a User” section. Some phones, such Note as those in conference rooms, do not have an associated user. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 1-27 OL-11515-01...
  • Page 60: Installing Cisco Unified Ip Phones

    If you used auto-registration, you need to update the specific configuration information for the phone such as associating the phone with a user, changing the button table, or directory number. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 1-28 OL-11515-01...
  • Page 61: Checklist For Installing The Cisco Unified Ip Phone 7906G And 7911G

    Table 1-5 provides an overview and checklist of installation tasks for the Cisco Unified IP Phone 7906G and 7911G. The list presents tasks in a suggested order to guide you through the phone installation process. Some tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list.
  • Page 62 6. Make calls with the Verifies that the phone and Refer to the Cisco Unified IP Phone. features work correctly. Cisco Unified IP Phone 7906G and 7911G Guide. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 1-30 OL-11515-01...
  • Page 63 Information to Users,”. to configure their phone options. successfully use their Cisco Unified IP Phones. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 1-31 OL-11515-01...
  • Page 64 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Requirements for Configuring and Installing Cisco Unified IP Phones Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 1-32 OL-11515-01...
  • Page 65 • Using Cisco Unified IP Phones with Different Protocols, page 2-16 • Determining the MAC Address of a Cisco Unified IP Phone, page 2-19 • Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 66: Understanding Interactions With Other Cisco Unified Communications Products

    For an overview of security functionality for the Cisco Unified IP Phone, see the “Understanding Security Features for Cisco Unified IP Phones” section on page 1-12. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 67: C H A P T E R 2 Preparing To Install The Cisco Unified Ip Phone On Your Network

    The Cisco Unified IP Phone 7906G has an Ethernet port, which enables forwarding of packets to the phone and to the network port.
  • Page 68: Providing Power To The Cisco Unified Ip Phone 7906G And 7911G

    IP addresses for each phone. Do not configure the switch port for VLAN 1 due to a limitation with the Cisco Note Unified IP Phone 7911.
  • Page 69: Power Guidelines

    Cisco switches that work with the Cisco Unified IP Phone 7906G and 7911G • The Cisco IOS releases that support bidirectional power negotiation • Other requirements and restrictions regarding power • Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 70: Power Outage

    Cisco Unified CallManager that requires the phone to be reset, a change is made to the phone configuration file automatically. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 71 Cisco Unified CallManager System Guide. For more information about how the phone interacts with the TFTP server, refer to Cisco Unified CallManager System Guide, “Cisco TFTP” chapter. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 72: Sip Dial Rules

    Table 2-3. Depending on your specific network configuration, not all of these steps may occur on your Cisco Unified IP Phone. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 73 If you are not using DHCP in your section on page 4-7. network, you must assign static IP addresses to See the “Resolving each phone locally. Startup Problems” section on page 9-2. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 74 It also Guide, “Configuring the contains the certificates necessary for establishing Cisco CTL Client” a secure connection between the phone and chapter. Cisco Unified CallManager. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 2-10 OL-11515-01...
  • Page 75 Auto-registration is disabled when Note security is enabled on Cisco Unified CallManager. In this case, the phone must be manually added to the Cisco Unified CallManager database. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 2-11 OL-11515-01...
  • Page 76: Adding Phones To The Cisco Unified Callmanager Database

    Administration Tool (BAT); updates the Cisco Unified CallManager database with the MAC address and DNs for the device when user calls TAPS from the phone. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 2-12 OL-11515-01...
  • Page 77: Adding Phones With Auto-Registration

    100 phones to your network, use the Bulk Administration Tool (BAT). See the “Adding Phones with BAT” section on page 2-16. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 2-13 OL-11515-01...
  • Page 78: Adding Phones With Auto-Registration And Taps

    When the process is complete, the phone will have downloaded its directory number and other settings, and the phone will be updated in Cisco Unified CallManager Administration with the correct MAC address. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 2-14 OL-11515-01...
  • Page 79: Adding Phones With Cisco Unified Callmanager Administration

    Related Topics Adding Phones with Auto-Registration, page 2-13 • Adding Phones with Auto-Registration and TAPS, page 2-14 • Adding Phones with BAT, page 2-16 • Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 2-15 OL-11515-01...
  • Page 80: Adding Phones With Bat

    • Converting an In-Use Phone from SIP to SCCP, page 2-18 • Deploying a Phone in an SCCP and SIP Environment, page 2-18 • Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 2-16 OL-11515-01...
  • Page 81: Converting A New Phone From Sccp To Sip

    Phones > Migrate Phones > SCCP to SIP. For more information, refer to the “Migrating Phones” chapter in the Cisco Unified CallManager Bulk Administration Guide. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 2-17 OL-11515-01...
  • Page 82: Converting An In-Use Phone From Sip To Sccp

    To do so, from Cisco Unified CallManager Administration, choose System > Enterprise Parameters. Install the phones. Change the auto_registration_protocol parameter to SIP. Auto-register the SIP phones. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 2-18 OL-11515-01...
  • Page 83: Determining The Mac Address Of A Cisco Unified Ip Phone

    Display the web page for the phone and click the Device Information • hyperlink. For information about accessing the web page, see the “Accessing the Web Page for a Phone” section on page 8-2. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 2-19 OL-11515-01...
  • Page 84 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address of a Cisco Unified IP Phone Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 2-20 OL-11515-01...
  • Page 85 Then you can install the phone and verify its functionality. For more information, see Chapter 2, “Preparing to Install the Cisco Unified IP Phone on Your Network.” Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 86: Before You Begin

    Installing the Cisco Unified IP Phone, page 3-10 • Network Requirements For the Cisco Unified IP Phone 7906G and 7911G to successfully operate as a Cisco Unified IP Phone endpoint in your network, your network must meet the following requirements: •...
  • Page 87: Before You Begin

    Read the installation instructions before connecting the system to the power Warning source. Statement 1004 Only trained and qualified personnel should be allowed to install or replace this Warning equipment. Statement 49 Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 88: Safety

    The device is designed to work with TN power systems. Statement 19 Warning The plug-socket combination must be accessible at all times because it serves Warning as the main disconnecting device. Statement 66 Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 89: Understanding The Cisco Unified Ip Phone 7906G And 7911G Components

    Headset, page 3-7 • Network and Access Ports The back of the Cisco Unified IP Phone 7906G and 7911G includes these ports: Network port—Labeled 10/100 SW. Use the network port to connect the • phone to the network. You must use a straight-through cable on this port. The phone can also obtain inline power from the Cisco Catalyst switch over this connection.
  • Page 90: Speaker

    Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7906G and 7911G Components To connect a handset to the Cisco Unified IP Phone, plug the cable into the handset and the Handset port on the back of the phone.
  • Page 91: Headset

    “best” solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 92: Audio Quality Subjective To User

    This hum can either be heard by the remote party or by both the remote party and the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors.
  • Page 93: Connecting A Headset

    Understanding the Cisco Unified IP Phone 7906G and 7911G Components Connecting a Headset To connect a headset to the Cisco Unified IP Phone, plug it into the RJ-9 Handset port on the back of the phone. Depending on headset manufacturer’s recommendations, an external amplifier may be required.
  • Page 94: Installing The Cisco Unified Ip Phone

    Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Installing the Cisco Unified IP Phone You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See Figure 3-1...
  • Page 95 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figure 3-1 Connecting the Footstand (Cisco Unified IP Phone Model 7906G Shown) 10/100 SW Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 3-11 OL-11515-01...
  • Page 96 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figure 3-2 Connecting the Footstand (Cisco Unified IP Phone Model 7911G Shown) 10/100 SW 10/100 PC Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 3-12 OL-11515-01...
  • Page 97 Cisco Unified IP Phone Model 7906G Cable Connections 10/100 SW Network port (10/100 SW) AC-to-DC power supply Handset port AC power cord DC Adapter port (DC48V) Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 3-13 OL-11515-01...
  • Page 98: Mounting The Phone To A Wall

    Related Topics Before You Begin, page 3-2 • Mounting the Phone to a Wall, page 3-15 • Configuring Startup Network Settings, page 3-16 • Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 3-14 OL-11515-01...
  • Page 99: Mounting The Phone To A Wall

    Mounting the Phone to a Wall Mounting the Phone to a Wall You can mount the Cisco Unified IP Phone on a wall using the back of the phone as a mounting bracket or you can use special brackets available in a Cisco Unified IP Phone wall mount kit.
  • Page 100: Verifying The Phone Startup Process

    Verifying the Phone Startup Process Verifying the Phone Startup Process After the Cisco Unified IP Phone has power connected to it, the phone begins its startup process by cycling through the following steps. These buttons blink or flash on and off: Handset light strip –...
  • Page 101: Configuring Security On The Cisco Unified Ip Phone

    The phone should have the correct load file. To verify the image, press the • Menu button and choose Settings > Model Information. See the Cisco Unified CallManager Security Guide for more information. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 3-17 OL-11515-01...
  • Page 102 Stop softkey from the Security Configuration menu. (Settings must be unlocked before you can press this softkey). Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 3-18 OL-11515-01...
  • Page 103 You can verify that an LSC is installed on the phone by choosing Settings > Model Information and ensuring that the LSC setting shows Installed. Related Topic Understanding Security Features for Cisco Unified IP Phones, page 1-12 • Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 3-19 OL-11515-01...
  • Page 104 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 3-20 OL-11515-01...
  • Page 105: Configuring Settings On The Cisco Unified Ip Phone

    Network Configuration menu—Provides options for viewing and making a • variety of network settings. For more information, see the “Network Configuration Menu” section on page 4-7. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 106: C H A P T E R 4 Configuring Settings On The Cisco Unified Ip Phone

    Settings Access field in the Cisco Unified CallManager Administration Phone Configuration page. The Settings Access field accepts these values: Enabled—Allows access to the Settings menu. • Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 107 Editing the Values of an Option Setting, page 4-5 • Overview of Options Configurable from a Phone, page 4-5 • • Network Configuration Menu, page 4-7 Device Configuration Menu, page 4-15 • Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 108: Displaying A Configuration Menu

    Editing the Values of an Option Setting, page 4-5 • • Overview of Options Configurable from a Phone, page 4-5 Network Configuration Menu, page 4-7 • Device Configuration Menu, page 4-15 • Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 109: Unlocking And Locking Options

    The settings that you can change on a phone fall into several categories, as shown Table 4-1. For a detailed explanation of each setting and instructions for changing them, see the “Network Configuration Menu” section on page 4-7. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 110 Port settings Allow you to set the speed and duplex of the SW Port Configuration network and access ports. PC Port Configuration (applies to 7911G only) Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 111: Editing The Values Of An Option Setting

    Bootstrap Protocol (BootP) server instead of from a DHCP server. MAC Address Unique Media Access Control Display only—cannot configure. (MAC) address of the phone. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 112: Network Configuration Menu

    Scroll to the Subnet Mask option, press the Edit softkey, and then enter a new subnet mask. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 113 For information about the CTL file, refer to Cisco Unified CallManager Security Guide. For information on the CTL file, see the “CTL File Screen” section on page 4-33. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 114 IP address. Default Router 5 Press the Validate softkey. Repeat Steps 3 and 4 as needed to assign backup routers. Press the Save softkey. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 4-10 OL-11515-01...
  • Page 115 Press the Validate softkey and then press Overrides the value specified by the Save softkey. the Operation VLAN ID option. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 4-11 OL-11515-01...
  • Page 116 Scroll to the Alternate TFTP option and press the Yes softkey if the phone should use an alternative TFTP server. Press the No softkey otherwise. Press the Save softkey. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 4-12 OL-11515-01...
  • Page 117 If you change the setting of this option, you must change the PC Port Configuration option to the same setting. (applies to 7911G only) Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 4-13 OL-11515-01...
  • Page 118: Device Configuration Menu

    Editing the Values of an Option Setting, page 4-5 • Overview of Options Configurable from a Phone, page 4-5 • Device Configuration Menu, page 4-15 • Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 4-14 OL-11515-01...
  • Page 119: Callmanager Configuration Menu

    Cisco Unified CallManager servers that are available for processing calls from the phone, in prioritized order. To change these options, use Cisco Unified CallManager Administration. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 4-15 OL-11515-01...
  • Page 120 Cisco Unified CallManager Administration SRST Reference Configuration page (choose System > SRST). You configure an SRST reference in the Device Pool Configuration page (choose System > Device Pool). Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 4-16 OL-11515-01...
  • Page 121: Http Configuration Menu

    Messages URL URL of the server from which the Use Cisco Unified CallManager phone obtains message services. Administration > Device > Phone > Phone Configuration. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 4-17 OL-11515-01...
  • Page 122: Locale Configuration Menu

    The Locale Configuration menu displays information about the user locale and the network locale used by the phone. Table 4-6 describes the options on this menu. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 4-18 OL-11515-01...
  • Page 123: Ui Configuration Menu

    Configuration Menu, page 4-7. UI Configuration Menu The UI Configuration menu displays whether the group listen function is enabled. Use Cisco Unified CallManager Administration to modify. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 4-19 OL-11515-01...
  • Page 124: Media Configuration Menu

    The Media Configuration menu displays whether the headset, speakerphone, and video capability are enabled on the phone. Table 4-8 describes the options on this menu. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 4-20 OL-11515-01...
  • Page 125: Ntp Configuration Menu

    The Ethernet Configuration menu displays whether the headset, speakerphone, and video capability are enabled on the phone. Table 4-10 describes the options on this menu. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 4-21 OL-11515-01...
  • Page 126: Security Configuration Menu

    Settings menu. For information about the security options on that menu, see “Security Configuration Menu” section on page 4-31. Table 4-11 describes the options on the Security Configuration menu. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 4-22 OL-11515-01...
  • Page 127 Indicates whether web access is Use Cisco Unified CallManager Enabled enabled (Yes) or disabled (No) for the Administration > Device > Phone > phone. Phone Configuration. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 4-23 OL-11515-01...
  • Page 128: Qos Configuration Menu

    Use Cisco Unified CallManager Control signaling. Administration > System > Enterprise Parameters. Related Topics Displaying a Configuration Menu, page 4-2 • Network Configuration Menu, page 4-7 • Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 4-24 OL-11515-01...
  • Page 129: Network Configuration Menu

    The Load Server option does not provide management of the process and of the files, such as file transfer, compression, or deletion Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 4-25 OL-11515-01...
  • Page 130: Sip Configuration Menu

    SIP General Configuration Menu The SIP General Configuration menu displays information about the configurable SIP parameters on the phone. Table 4-14 describes the options in this menu. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 4-26 OL-11515-01...
  • Page 131 Administration > Device > Device Settings > SIP Profile. Backup Proxy Displays the IP address of the backup Display only—cannot configure. proxy server or gateway. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 4-27 OL-11515-01...
  • Page 132: Line Settings Menu

    The Line Settings menu displays information that relate to the configurable parameters for each of the lines on your SIP phone. Table 4-15 describes the options in this menu. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 4-28 OL-11515-01...
  • Page 133: Call Preferences Menu

    The Call Preferences menu displays settings that relate to the settings for the call preferences on the phone. Table 4-16 describes the options in this menu. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 4-29 OL-11515-01...
  • Page 134 Administration > Device > Add a New Speed Dial. Related Topics Displaying a Configuration Menu, page 4-2 • Device Configuration Menu, page 4-15 • Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 4-30 OL-11515-01...
  • Page 135: Dynamic Network Configuration Menu

    Note: The phone also has a Security Configuration menu that you access from the Note Device menu. For information about the security options on that menu, see the “Security Configuration Menu” section on page 4-22. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 4-31 OL-11515-01...
  • Page 136: Ctl File Screen

    If a CTL file is installed on the phone, For more information, see the “Trust List provides access to the Trust List menu. Menu” section on page 4-35. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 4-32 OL-11515-01...
  • Page 137: Ctl File Screen

    If a CTL file is installed on the phone, you can access the CTL File screen by pressing the Applications Menu button and choosing Security Configuration > CTL File. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 4-33 OL-11515-01...
  • Page 138 TFTP Server 1 option or to the TFTP Server 2 option on the Network Configuration menu. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 4-34 OL-11515-01...
  • Page 139: Trust List Menu

    If a CTL file is installed on the phone, you can access the Trust List menu by pressing the Applications Menu button and choosing Security Configuration > Trust List. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 4-35 OL-11515-01...
  • Page 140: X Authentication And Status

    Use the options that are described in the following tables to enable 802.1X authentication and monitor its progress: Table 4-21 on page 4-37—802.1X Authentication Settings • Table 4-22 on page 4-38—802.1X Authentication Real-Time Status • Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 4-36 OL-11515-01...
  • Page 141 Realm—Indicates the user network Display only—Cannot configure. domain, always set as Network. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 4-37 OL-11515-01...
  • Page 142 • Authenticating—Authentication in progress Authenticated—Authentication • successful or implicit authentication due to timeouts Held—Authentication failed, • waiting before next attempt (approximately 60 seconds) Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 4-38 OL-11515-01...
  • Page 143 Configuring Softkey Templates, page 5-13 Setting Up Services, page 5-13 • Adding Users to Cisco Unified CallManager, page 5-14 • Managing the User Options Web Pages, page 5-15 • Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 144: Telephony Features Available For The Phone

    Causes the speakerphone or headset to go For more information, refer to the off-hook automatically when an incoming Cisco Unified CallManager call is received. Administration Guide, Configuring Directory Numbers chapter. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 145: Telephony Features Available For The Phone

    Cisco Unified IP Phone Configuration chapter. Cisco Unified CallManager • System Guide, Understanding Route Plans chapter. • Cisco Unified CallManager Features and Services Guide, Call Display Restrictions chapter. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 146 Caller ID Displays the telephone number and name of Refer to the caller. Cisco Unified CallManager Administration Guide. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 147 User Controlled (default): a user can • turn DND on and off on the phone. Admin Controlled: a user can not turn • DND on or off on the phone. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 148 Hold Places an active call on hold. Requires no configuration, unless you want to use music on hold; see “Music-on-Hold” in this table for information. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 149 Allows a user to press a single Transfer Refer to the transfer softkey and then go onhook to complete a Cisco Unified CallManager call transfer. System Guide, Cisco Unified IP Phones chapter. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 150 QRT. Redial Redials the last number dialed on the Requires no configuration. Cisco Unified IP Phone. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 151 Cisco Unified CallManager Administration Guide. Refer to • Cisco Unified CallManager System Guide. Transfer Transfers an active call to another directory Requires no configuration. number. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 152 Configuration” chapter. Cisco Unified CallManager • System Guide, “Understanding Video Telephony” chapter. Cisco VT Advantage • Administration Guide, “Overview of Cisco VT Advantage” chapter. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 5-10 OL-11515-01...
  • Page 153: Configuring Corporate And Personal Directories

    After the LDAP directory configuration completes, users can use the Corporate Directory service on your Cisco Unified IP Phone to look up users in the corporate directory. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 5-11 OL-11515-01...
  • Page 154: Configuring Personal Directory

    Express address book entries with the directory in Cisco Unified CallManager. From a Cisco Unified IP Phone, a user can use the Personal Address Book service to look up entries, make a selection, and press a softkey to dial the selected number.
  • Page 155: Configuring Softkey Templates

    Before you set up services, gather the URLs for the sites you want to set up and verify that users can access those sites from your corporate IP telephony network. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 5-13...
  • Page 156: Adding Users To Cisco Unified Callmanager

    To add users in batches, use the Bulk Administration Tool. This method also • enables you to set an identical default password for all users. Refer to Cisco Unified CallManager Bulk Administration Guide for details. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 5-14 OL-11515-01...
  • Page 157: Managing The User Options Web Pages

    You can control the options that appear on the User Options web pages by using enterprise parameter settings in Cisco Unified CallManager Administration. The settings apply to all User Options web pages at your site. Note Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 5-15 OL-11515-01...
  • Page 158 Value drop-down list for the parameter: True—Option appears on the User Options web pages (default). False—Option does not appear on the User Options web pages. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 5-16 OL-11515-01...
  • Page 159: Customizing And Modifying Configuration Files

    You can get a copy of the Ringlist.xml and List.xml files from the system using the following command-line interface (CLI) “file” commands: • admin:file file list* • Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 160: Chapter 6 Customizing The Cisco Unified Ip Phone

    PCM file that is used for that ring type and the text that will appear on the Ring Type menu on a Cisco Unified IP Phone for that ring. The Cisco TFTP server for each Cisco Unified CallManager contains this file.
  • Page 161: Creating Custom Phone Rings

    The PCM files for the rings must meet the following requirements for proper playback on Cisco Unified IP Phones: Raw PCM (no header) • 8000 samples per second • 8 bits per sample • Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 162: Configuring A Custom Phone Ring

    • editing packages that support these file format requirements. Configuring a Custom Phone Ring To create custom phone rings for the Cisco Unified IP Phone 7906G and 7911G, follow these steps: Procedure Create a PCM file for each custom ring (one ring per file). Ensure the PCM files...
  • Page 163: Creating Custom Background Images

    If you are manually creating the directory structure and the List.xml file, you must ensure that the directories and files can be accessed by the user\CCMService, which is used by the TFTP service. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 164: Png File Requirements For Custom Background Images

    Thumbnail image—Version that appears on the Background Images screen • from which users can select an image. Must be 25% of the size of the full size image. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 165: Ol-11515-01

    Cisco recommends that you also store backup copies of custom image Note files in another location. You can use these backup copies if the customized files are overwritten when you upgrade Cisco Unified CallManager. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 166 Cisco Unified CallManager Serviceability or disable and re-enable the Enable Caching of Constant and Bin Files at Startup TFTP service parameter (located in the Advanced Service Parameters). Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 167: Model Information Screen

    Chapter 8, “Monitoring the Cisco Unified IP Phone Remotely.” For more information about troubleshooting the Cisco Unified IP Phone 7906G and 7911G, see Chapter 9, “Troubleshooting and Maintenance.” Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 168: Model Information Screen

    Certificate Authority Proxy Function” phone (Yes) or is not installed on the section in Cisco Unified CallManager phone (No). Security Guide. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 169: Status Menu

    7-17. To display the Status menu, press the Menu button and then select Settings > Status. To exit the Status menu, press the Exit softkey. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 170: Status Messages Screen

    To exit the Status Messages screen, press the Exit softkey. Table 7-2 describes the status messages that might appear. This table also includes actions you can take to address errors that are indicated. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 171 4-7for details about assigning a TFTP server. CFG TFTP Size Error The configuration file is too Power cycle the phone. large for file system on the phone. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 172 The phone could not parse the Problem with the TFTP downloaded dialplan Error dialplan XML file properly. XML file. For more information refer to Cisco Unified CallManager Administration Guide. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 173 IP address. See the “Network Configuration Menu” section on page 4-7 section for details If you are using DHCP, check the DHCP • server configuration. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 174 • changed. as network locale: tones.xml – Located in subdirectory with same name • as user locale: glyphs.xml – dictionary.xml – kate.xml – dictionary.xml – Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 175 If you are using static IP addresses, check • configuration of the TFTP server. See the “Network Configuration Menu” section on page 4-7 for details on assigning a TFTP server. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 176 TFTP server the phone load TFTP server and that the entry in the file that is specified in the configuration file is correct. phone configuration file. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 7-10 OL-11515-01...
  • Page 177: Firmware Versions Screen

    Check the Load Server entry (from Cisco Unified CallManager Administration choose Device > Phone). Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 7-11 OL-11515-01...
  • Page 178 The phone attempted an The phone achieved 802.1X authentication. 802.1X transaction and For more information, see the “802.1X authentication achieved. Authentication and Status” section on page 4-36. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 7-12 OL-11515-01...
  • Page 179 In this case, run the CTL client and update the CTL file, making sure that the proper TFTP servers are included in this file. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 7-13 OL-11515-01...
  • Page 180: Network Statistics Screen

    The Network Statistics screen displays information about the phone and network performance. To display the Network Statistics screen, follow these steps: Procedure Press the Applications Menu button. Step 1 Select Settings. Step 2 Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 7-14 OL-11515-01...
  • Page 181 Cause of the last reset of the phone values: Initialized TCP-timeout CM-closed-TCP TCP-Bad-ACK CM-reset-TCP CM-aborted-TCP CM-NAKed KeepaliveTO Failback Phone-Keypad Phone-Re-IP Reset-Reset Reset-Restart Phone-Reg-Rej Load Rejected HC CM-ICMP-Unreach Phone-Abort Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 7-15 OL-11515-01...
  • Page 182: Firmware Versions Screen

    Step 4 To exit the Firmware Version screen, press the Exit softkey. Table 7-4 explains the information that appears in the Firmware Versions screen. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 7-16 OL-11515-01...
  • Page 183 Step 3 To exit the 802.1X Authentication screen, press the Exit softkey. Table 7-5 explains the information that appears in the 8021X Authentication screen. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 7-17 OL-11515-01...
  • Page 184: Call Statistics Screen

    You can access the Call Statistics screen on the phone to display counters, statistics, and voice quality metrics. To view call statistics, press the Applications Menu button and choose Settings > Status > Call Statistics. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 7-18 OL-11515-01...
  • Page 185 The value displays as 0 if the connection was set to send-only mode. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 7-19 OL-11515-01...
  • Page 186 G.711 gives 4.5 • G.729 A /AB gives 3.7 • MOS LQK Version Version of the Cisco proprietary algorithm used to calculate MOS LQK scores. Cumulative Total number of concealment frames divided by total number of speech frames Conceal Ratio received from start of the voice stream.
  • Page 187 RTP packets received from network but discarded from jitter buffers. 1. When the RTP Control Protocol is disabled, no data generates for this field, so it displays as 0. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 7-21...
  • Page 188 Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Call Statistics Screen Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 7-22 OL-11515-01...
  • Page 189 C H A P T E R Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including: Device information • Network configuration information •...
  • Page 190: C H A P T E R 8 Monitoring The Cisco Unified Ip Phone Remotely

    Streaming Statistics, page 8-15 • Accessing the Web Page for a Phone To access the web page for a Cisco Unified IP Phone, perform the following these steps. If you cannot access the web page, it may be disabled. See the “Disabling and...
  • Page 191: Disabling And Enabling Web Page Access

    If you do so, you will prevent access to the web pages that are described in this chapter and to the phone User Options web pages. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 192: Accessing The Web Page For A Phone

    To display the Device Information area, access the web page for the phone as described in the “Accessing the Web Page for a Phone” section on page 8-2, and then click the Device Information hyperlink. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 193: Device Information

    Serial Number—Displays the phone unique serial • number Time Time obtained from the Date/Time Group in Cisco Unified CallManager to which the phone belongs Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 194: Network Configuration

    Date obtained from the Date/Time Group in Cisco Unified CallManager to which the phone belongs 1. The Version Identifier field might display blank if using an older model Cisco Unified IP Phone because the hardware does not provide this information. Network Configuration The Network Configuration area on a phone web page displays network configuration information and information about other phone settings.
  • Page 195 Cisco Catalyst switch in which the phone is a member. Admin. VLAN ID Auxiliary VLAN in which the phone is a member. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 196 Directories URL URL of the server from which the phone obtains directory information. Messages URL URL of the server from which the phone obtains message services. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 197 SW Port Configuration Speed and duplex of the switch port, where: A—Auto Negotiate • 10H—10-BaseT/half duplex • 10F—10-BaseT/full duplex • 100H—100-BaseT/half duplex • 100F—100-BaseT/full duplex • • No Link—No connection to the switch port Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 198 GARP Enabled Indicates whether the phone learns MAC addresses from Gratuitous ARP responses. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 8-10 OL-11515-01...
  • Page 199: Network Statistics

    “Accessing the Web Page for a Phone” section on page 8-2, and then click the Ethernet Information, the Access, and or the Network hyperlink. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 8-11 OL-11515-01...
  • Page 200 Total number of multicast packets received by the phone Rx broadcast Total number of broadcast packets received by the phone Rx unicast Total number of unicast packets received by the phone Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 8-12 OL-11515-01...
  • Page 201 Total number of good packets (multicast, broadcast, and unicast) received by the phone Tx Collisions Total number of collisions that occurred while a packet was being transmitted Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 8-13 OL-11515-01...
  • Page 202: Device Logs

    Status Messages hyperlink. Debug Display area—Displays debug messages that might be useful to Cisco • TAC if you require assistance with troubleshooting. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 8-14 OL-11515-01...
  • Page 203: Streaming Statistics

    Streaming Statistics Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a a call or running a service that sends or receives audio or data.
  • Page 204 Includes packets received from different sources if this is a multicast call. The value displays as 0 if the connection was set to send-only mode. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 8-16 OL-11515-01...
  • Page 205 (VAD), a longer interval might be required to accumulate 3 seconds of active speech. Max Conceal Ratio Highest interval concealment ratio from start of the voice stream. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 8-17 OL-11515-01...
  • Page 206 Last time at which an RTCP Receiver Report was Received received. 1. When the RTP Control Protocol is disabled, no data generates for this field, so it displays as 0. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 8-18 OL-11515-01...
  • Page 207: Troubleshooting And Maintenance

    Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified IP Phone 7906G and 7911G or with your IP telephony network. It also explains how to clean and maintain your phone. For additional troubleshooting information, refer to the Using the 79xx Status Information For Troubleshooting tech note.
  • Page 208: C H A P T E R 9 Troubleshooting And Maintenance

    Connect the Cisco Unified IP Phone that will not start up directly to the – port on the switch, eliminating the patch panel connection in the office. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 209: Resolving Startup Problems

    Verifying TFTP Server Settings, page 9-4 • Verifying IP Addressing and Routing, page 9-4 • • Verifying DNS Settings, page 9-5 Verifying Cisco Unified CallManager Settings, page 9-5 • Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 210: Identifying Error Messages

    DHCP, the DHCP server should provide these values. If you have assigned a static IP address to the phone, you must enter these values manually. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 211: Verifying Dns Settings

    Verifying DNS Settings If you are using DNS to refer to the TFTP server or to Cisco Unified CallManager, you must ensure that you have specified a DNS server. Verify this setting by pressing the Applications Menu button and selecting Settings > Network Configuration >...
  • Page 212: Cisco Unified Callmanager And Tftp Services Are Not Running

    From Cisco Unified CallManager, choose Device > Phone > Find to locate the Step 1 phone experiencing problems. Choose Delete to remove the phone from the Cisco Unified CallManager Step 2 database. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 213: Registering The Phone With Cisco Unified Callmanager

    MAC Address. For information about determining a MAC address, see the “Determining the MAC Address of a Cisco Unified IP Phone” section on page 2-19. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 214: Cisco Unified Ip Phone Resets Unexpectedly

    Intermittent network outages affect data and voice traffic differently. Your network might have been experiencing intermittent outages without detection. If so, data traffic can resend lost packets and verify that packets are received and Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 215: Verifying Dhcp Settings

    VLAN configured. Isolating the phones on a separate auxiliary VLAN increases the quality of the voice traffic. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 216: Verifying That The Phones Have Not Been Intentionally Reset

    On the Cisco Unified CallManager server, verify that the local host files have the Step 3 correct Cisco Unified CallManager server name mapped to the correct IP address. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 9-10 OL-11515-01...
  • Page 217: Checking Power Connection

    CTL file does not exist in the CTL file on the phone. Phone cannot authenticate any of the Invalid TFTP record. configuration files other than the CTL file. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 9-11 OL-11515-01...
  • Page 218 Cisco Unified CallManager server. Phone does not request signed The CTL file does not contain any TFTP configuration files. entries with certificates. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 9-12 OL-11515-01...
  • Page 219 If the shared secret is not – configured, enter it and ensure that it matches the one on the authentication server. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 9-13 OL-11515-01...
  • Page 220 802.1X authentication When the phone starts up normally in one of these conditions, you can access the 802.1X configuration menus and re-enter the shared secret. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 9-14 OL-11515-01...
  • Page 221: General Troubleshooting Tips

    Prolonged broadcast storms (lasting phones to re-register. several minutes) on the voice VLAN cause the IP phones to re-register with another Cisco Unified CallManager server. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 9-15 OL-11515-01...
  • Page 222 Cisco Unified CallManager software. This lost connection can be due to any network connectivity disruption, including cable breaks, switch outages, and switch reboots. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 9-16 OL-11515-01...
  • Page 223 HALF_DUX_COLLISION_EXCEED_T HRESHOLD To resolve this problem, re-enable the port from the switch. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 9-17 OL-11515-01...
  • Page 224: Resetting Or Restoring The Cisco Unified Ip Phone

    Performing a Factory Reset, page 9-19 • Performing a Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.
  • Page 225: Performing A Factory Reset

    To perform a factory reset of a phone, perform the following steps: The phone must be on a DHCP-enabled network before you can perform these Note steps. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 9-19 OL-11515-01...
  • Page 226: Using The Quality Report Tool

    Using the Quality Report Tool The Quality Report Tool (QRT) is a voice quality and general problem-reporting tool for the Cisco Unified IP Phone. The QRT feature is installed as part of the Cisco Unified CallManager installation. You can configure Cisco Unified IP Phones with QRT. When you do so, users can report problems with phone calls by pressing the QRT softkey.
  • Page 227: Monitoring The Voice Quality Of Calls

    To use the metrics for monitoring voice quality, note the typical scores under normal conditions of zero packet loss, and use the metrics as a baseline for comparison. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 9-21 OL-11515-01...
  • Page 228 30 seconds. Conceal Ratio changes should indicate greater than 3 percent frame loss. MOS LQK scores can vary based on the codec that the Cisco Unified IP Phone uses. The following codecs provide these maximum MOS LQK scores under normal conditions with zero frame loss: G.711 codec gives 4.5 score...
  • Page 229: Where To Go For More Troubleshooting Information

    Cisco Unified IP Phones, several Cisco.com web sites can provide you with more tips. Cisco Unified IP Phone Troubleshooting Resources: • http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_ support_series_home.html Cisco Products and Services (Technical Support and Documentation): • http://www.cisco.com/en/US/products/sw/voicesw/tsd_products_support_ category_home.html Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 9-23 OL-11515-01...
  • Page 230: Cleaning The Cisco Unified Ip Phone

    Cleaning the Cisco Unified IP Phone Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP Phone, use a soft, dry cloth to wipe the phone screen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures.
  • Page 231: Providing Information To Users

    Providing Information to Users If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users.
  • Page 232: Appendix A Providing Information To User

    Documentation is also available on the CD-ROM titled Cisco Unified CallManager Design, Installation, and Operation Guides, which is distributed with Cisco Unified CallManager releases. For a list of available documentation, go to the Cisco Unified IP Phone website at this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm For more information about viewing or ordering documentation, see the “Obtaining Documentation”...
  • Page 233: How Users Access A Voice Messaging System

    An overview the tasks that users can accomplish using the web page. • You can also refer users to Customizing Your Cisco Unified IP Phone on the Web, which is available at this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm...
  • Page 234: How Users Subscribe To Services And Configure Phone Features

    The Welcome to Cisco Unified IP Phone Address Book Synchronizer window displays. Click Next. Step 3 The License Agreement window displays. Read the license agreement information, and click Yes to accept. Step 4 Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 235: How Users Configure Personal Directory Entries

    The Cisco Unified IP Phone User window displays. Enter your user identification and password for the Cisco Unified IP Phone Step 9 User Options application. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 236 Choose the entry that you want to include in your Personal Address Book and click OK. When synchronization completes, click Exit to close the Cisco Unified IP Phone Address Book Synchronizer. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 237 7911G This appendix provides information about feature support for the Cisco Unified IP Phone 7906G and 7911G using the SCCP or SIP protocol with Cisco Unified CallManager Release 5.1. In most cases, the Cisco Unified IP Phone 7906G and 7911G supports similar features whether on SCCP or SIP.
  • Page 238: A P P E N D I X B Feature Support By Protocol For Cisco Unified Ip Phone 7906G And 7911G

    Call Waiting Supported Supported “Basic Call Handling—Answering a Call” Caller ID Supported Supported Client Matter Codes Supported — “Basic Call Handling—Placing a Call: (CMC) Additional Options” Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 239 — “Basic Call Handling—Making Conference Calls” Malicious Call ID Supported — “Advanced Call Handling—Tracing Suspicious Calls” Meet-Me Conference Supported Supported “Basic Call Handling—Making Conference Calls” Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 240 Supported Supported “Customizing Your Phone on the Web—Configuring Features and Services on the Web” Settings Call Statistics Supported Supported “Troubleshooting Your Phone—Viewing Phone Administrative Data” Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 241 Services Guide Cisco Unified Supported — Cisco Unified CallManager Attendant CallManager Console User Guide Attendant Console Cisco Personal Supported — Cisco Personal Assistant User Guide Assistant Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 242 Appendix B Feature Support by Protocol for Cisco Unified IP Phone 7906G and 7911G Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 243: Supporting International Users

    A P P E N D I X Supporting International Users you are using Cisco Unified IP Phones in a locale other than English, you must install the locale-specific version of the Cisco Unified CallManager Locale Installer on every Cisco Unified CallManager server in the cluster. Installing the...
  • Page 244: A P P E N D I X C Supporting International Users

    Appendix C Supporting International Users Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 245: Technical Specifications

    Operating relative 10% to 95% (non-condensing) humidity Storage temperature 14° to 140°F (–10° to 60°C) Height 9.07 in. (23.03 cm) Width 10.82 in. (27.48 cm) Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 246: Appendix D Technical Specification

    Although both the network and access ports are used for network connectivity, they serve different purposes and have different port pinouts. Network Port Connector Table D-2 describes the network port connector pinouts. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 247: Network And Access Port Pinouts

    Table D-3 describes the access port connector pinouts. Table D-3 Access Port Connector Pinouts Pin Number Function Not Used Not Used Not Used Not Used Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 248 Appendix D Technical Specifications Network and Access Port Pinouts Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1 OL-11515-01...
  • Page 249 802.1X Authentication menu Access web page 3, 11 about adding options Cisco Unified IP Phones manually Device Authentication Cisco Unified IP Phones using auto-registration EAP-MD5 description Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager IN-1 OL-11514-01...
  • Page 250 PNG file See CDP 5, 6 background images, requirements Cisco Unified CallManager barge adding phone to database of 22, 3 BAT (Bulk Administration Tool) interactions with Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager IN-2 OL-11514-01...
  • Page 251 CTL file technical specifications deleting from phone troubleshooting requesting using LDAP directories custom phone rings web page about Cisco Unified IP Phone 7912G, figure Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager IN-3 OL-11514-01...
  • Page 252 Ethernet Information web page 3, 11 Directories URL directory numbers, assigning manually DNS server troubleshooting features verifying settings configuring on phone, overview DNS Server 1-5 Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager IN-4 OL-11514-01...
  • Page 253 Immediate Divert enhanced feature hold Information URL Host Name installing HTTP, description Cisco Unified CallManager configuration HTTP Configuration menu network requirements about preparing options procedure Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager IN-5 OL-11514-01...
  • Page 254 Locally Significant Certificate (LSC) editing values 4, 5 lock icon locking options LSC (locally significant certificate) options Admin. VLAN ID Alternate TFTP BOOTP Server Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager IN-6 OL-11514-01...
  • Page 255 Operational VLAN ID DHCP HTTP RTCP padlock icon 19, 4 PC, connecting to the phone SCCP PCM file requirements, for custom ring types Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager IN-7 OL-11514-01...
  • Page 256 QoS Configuration menu safety warnings about SCCP, description options security DSCP For Call Control CAPF (Certificate Authority Proxy DSCP For Configuration Function) DSCP For Services Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager IN-8 OL-11514-01...
  • Page 257 Cisco Unified CallManager 802.1X Authentication loading stored phone image 802.1X Authentication Status obtaining IP address Web Access Enabled obtaining power overview requesting configuration file Security Mode Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager IN-9 OL-11514-01...
  • Page 258 TAPS (Tool for Auto-Registered Phones Support) Time-of-Day Routing transfer technical specifications, for Cisco Unified IP voice messaging system Phone TFTP telephony features description abbreviated dialing Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager IN-10 OL-11514-01...
  • Page 259 Cisco Unified CallManager TFTP settings Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager IN-11 OL-11514-01...
  • Page 260 20, 17 voice VLAN XmlDefault.cnf.xml Voice VLAN Enabled wall mounting Web Access Enabled web page about Access 3, 11 accessing Console Logs Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager IN-12 OL-11514-01...

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