Performing A Factory Reset - Cisco 7965G Administration Manual

Resetting or Restoring the Cisco Unified IP Phone
Table 9-4
any time after the phone has started up. Choose the operation that is appropriate for your situation.
Table 9-4 Basic Reset Methods
Operation Performing
Restart phone From the Main screen, press Settings to
displays the Settings menu, then press
**#**.
Note
Erase softkey From the Settings menu, unlock phone
options (see the
Locking Options" section on page
Then press the Erase softkey.
From the Network Configuration
menu, unlock phone options (see the
"Unlocking and Locking Options"
section on page
Erase softkey.
From the Security Configuration menu,
unlock phone options (see the
"Unlocking and Locking Options"
section on page
Erase softkey.

Performing a Factory Reset

When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or
reset to its default value:
•
•
•
•
•
•
•
Before you perform a factory reset, ensure that the following conditions are met:
•
•
•
To perform a factory reset of a phone, perform the following steps:
Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0
9-16
describes the ways to perform a basic reset. You can reset a phone with any of these operations
This basic reset sequence also
works from any other screen
that does not accept user input.
"Unlocking and
4-3). The press the
4-3). Then press the
CTL file—Erased
LSC—Erased
User configuration settings—Reset to default values
Network configuration settings—Reset to default values
Call histories—Erased
Locale information—Reset to default values
Phone application—Erased (phone recovers by loading the term45.default.loads file or the
term65.default.loads file, depending on the phone model)
The phone must be on a DHCP-enabled network.
A valid TFTP server must be set in DCHP option 150 or option 66 on the DHCP server.
The term45.default.loads file or the term65.default.loads file and the files specified in that file
should be available on the TFTP server that is specified by the DHCP packet.
Explanation
Resets any user and network
configuration changes that you have
made but that the phone has not written
to its flash memory to previously-saved
settings, then restarts the phone.
Resets user and network configuration
settings to their default values, deletes
4-3). the CTL file from the phone, and
restarts the phone.
Resets network configuration settings
to their default values and resets the
phone. (This method causes DHCP
reconfigure the IP address of the
phone.)
Deletes the CTL file from the phone
and restarts the phone.
Chapter 9 Troubleshooting and Maintenance
OL-12650-01