Performing A Factory Reset - Cisco 7962G Administration Manual

Resetting or Restoring the Cisco Unified IP Phone
Table 9-4 Basic Reset Methods (continued)
Operation Performing
Erase softkey From the Settings menu, unlock phone
options (see the
Options" section on page
Erase softkey.
From the Network Configuration menu,
unlock phone options (see the
Locking Options" section on page
press the Erase softkey.
From the Security Configuration menu,
unlock phone options (see the
Locking Options" section on page
press the Erase softkey.

Performing a Factory Reset

When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or
reset to its default value:
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Before you perform a factory reset, ensure that the following conditions are met:
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To perform a factory reset of a phone, perform the following steps:
Procedure
Unplug the power cable from the phone and then plug it back in.
Step 1
The phone begins its power-up cycle.
While the phone is powering up, and before the Speaker button flashes on and off,
Step 2
press and hold #.
Continue to hold # until each line button flashes on and off in sequence in amber.
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1
9-14
"Unlocking and Locking
4-2). Then press the
CTL file—Erased
LSC—Erased
User configuration settings—Reset to default values
Network configuration settings—Reset to default values
Call histories—Erased
Locale information—Reset to default values
Phone application—Erased (phone recovers by loading the appropriate default load file
(term62.default.loads, term61.default.loads, term42.default.loads, or term41.defaults.loads)
depending on the phone model)
The phone must be on a DHCP-enabled network.
A valid TFTP server must be set in DHCP option 150 or option 66 on the DHCP server.
The default load file for your phone model and the files specified in that file should be available on
the TFTP server that is specified by the DHCP packet.
Explanation
Resets user and network configuration settings to
their default values, deletes the CTL file from the
phone, and restarts the phone.
Resets network configuration settings to their
"Unlocking and default values and resets the phone. (This method
4-2). Then causes DHCP to reconfigure the IP address of the
phone.)
Deletes the CTL file from the phone and restarts the
"Unlocking and phone.
4-2). Then
Chapter 9 Troubleshooting and Maintenance
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