Resetting Or Restoring The Cisco Unified Ip Phone; Performing A Basic Reset; Performing A Factory Reset - Cisco 6921 Administration Manual

Resetting or Restoring the Cisco Unified IP Phone

Resetting or Restoring the Cisco Unified IP Phone
There are two general methods for resetting or restoring the Cisco Unified IP Phone:
•
•

Performing a Basic Reset

Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences
an error and provides a way to reset or restore various configuration and security settings.
Table 9-3
after the phone has started up. Choose the operation that is appropriate for your situation.
Table 9-3 Basic Reset Methods
Operation Performing
Restart phone Press the Services, Applications, or
Directories button and then press **#**.
Reset Settings To reset settings, press the Applications
button and choose Admin Settings > Reset
Settings > Network.
To reset the CTL file, press the Applications
button and choose Admin Settings > Reset
Settings > Security.

Performing a Factory Reset

When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or
reset to its default value:
•
•
•
•
Before you perform a factory reset, ensure that the following conditions are met:
•
•
To perform a factory reset of a phone, you can press the Applications button and choose Admin Settings
> Reset Settings > All.
Alternatively, you can also follow these steps:
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
9-12
Performing a Basic Reset, page 9-12
Performing a Factory Reset, page 9-12
describes the ways to perform a basic reset. You can reset a phone with any of these operations
User configuration settings—Reset to default values
Network setup settings—Reset to default values
Call histories—Erased
Locale information—Reset to default values
The phone must be on a DHCP-enabled network.
A valid TFTP server must be set in DHCP option 150 or option 66 on the DHCP server.
Explanation
Resets any user and network setup changes that you
have made, but that the phone has not written to its
Flash memory, to previously saved settings, then
restarts the phone.
Resets user and network setup settings to their
default values, and restarts the phone.
Resets the CTL file.
Chapter
OL-24567-01