Performing A Factory Reset - Cisco 7961G Administration Manual

Chapter 9 Troubleshooting and Maintenance
Table 9-4 Basic Reset Methods
Operation
Restart phone
Erase softkey

Performing a Factory Reset

Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE
OL-6966-01
Performing
Press the Services, Settings, or
Directories button and then press
**#**.
From the Settings menu, unlock
phone options (see the
and Locking Options" section on
page 4-3). Then press the Erase
softkey.
From the Network Configuration
menu, unlock phone options (see the
"Unlocking and Locking Options"
section on page 4-3). Then press the
Erase softkey.
From the Security Configuration
menu, unlock phone options (see the
"Unlocking and Locking Options"
section on page 4-3). Then press the
Erase softkey.
When you perform a factory reset of the Cisco IP Phone, the following
information is erased or reset to its default value:
CTL file—Erased
•
LSC—Erased
•
User configuration settings—Reset to default values
•
Network configuration settings—Reset to default values
•
Call histories—Erased
•
Resetting or Restoring the Cisco IP Phone
Explanation
Resets any user and network
configuration changes that you have
made, but that the phone has not written
to its Flash memory, to
previously-saved settings, then restarts
the phone.
Resets user and network configuration
"Unlocking settings to their default values, deletes
the CTL file from the phone, and
restarts the phone.
Resets network configuration settings
to their default values and resets the
phone. (This method causes DHCP to
reconfigure the IP address of the
phone.)
Deletes the CTL file from the phone
and restarts the phone.
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