Using The Quality Report Tool; Monitoring The Voice Quality Of Calls - Cisco 7906G - Unified IP Phone VoIP Administration Manual

Using the Quality Report Tool

Using the Quality Report Tool

Monitoring the Voice Quality of Calls

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1
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After you press these keys, the message LED on the handset flashes faster in red,
and the phone goes through the factory reset process.
Do not power down the phone until it completes the factory reset process, and the
main screen appears.
The Quality Report Tool (QRT) is a voice quality and general problem-reporting
tool for the Cisco Unified IP Phone. The QRT feature is installed as part of the
Cisco Unified Communications Manager installation.
You can configure Cisco Unified IP Phones with QRT. When you do so, users can
report problems with phone calls by pressing the QRT softkey. This softkey is
available only when the Cisco Unified IP Phone is in the Connected, Connected
Conference, Connected Transfer, and/or OnHook states.
When a user presses the QRT softkey, a list of problem categories appears. The
user selects the appropriate problem category, and this feedback is logged in an
XML file. Actual information logged depends on the user selection, and whether
the destination device is a Cisco Unified IP Phone.
For more information about using QRT, refer to Cisco Unified Communications
Manager Serviceability Administration Guide and
Cisco Unified Communications Manager Serviceability System Guide.
To measure the voice quality of calls that are sent and received within the network,
Cisco Unified IP Phones use these statistical metrics that are based on
concealment events. The DSP plays concealment frames to mask frame loss in the
voice packet stream.
Chapter 9 Troubleshooting and Maintenance
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