Automatic Callback-Don't Answer - Mitel SX-5 Manual

SECTION MITL9103 -098 -105-NA
Automatic Callback
-
Don't Answer
Description
This feature allows an extension user, upon encountering an extension which does not
answer, to have the call completed after the called party has retumed and used his
phone. After the feature has been activated, the system continuously monitors the
originating extension and the required number. After the called extension goes off-hook
the callback w i l l be handled in the same way as an Automatic Callback
-
Busy. If
more than one callback request is active on any extension, the requests are queued and
serviced on a first-in, first-out basis.
Conditions
An individual callback can not be cancelled by the station.
A callback will always ring the originating extension; call forwarding has no
effect.
Automatic Callback may be activated on extension numbers only.
Up to 24 callback requests may be active within the system at any time.
If the two parties involved in a callback hold a conversation (not a conference)
before the callback is honoured, the callback will be cancelled automatically.
Duplicate callback requests are ignored (the original callback request is cancel-
led).
If a callback is not answered by the originating extension within four rings, it
is automatically cancelled
If the called party becomes busy before the originating party answers a
callback, the originating party w i l l hear busy tone and may dial the callback-
busy code.
All callback requests are lost after recovery from a power failure.
Feature Selection
None
Operation
To set up an Automatic Callback
-
Don't Answer:
Dial the required extension number
-
the extension does not answer.
Flash the switchhook
-
dial tone is returned.
Dial 56 (the Callback
-
Don't Answer access code)
-
dial tone is returned.
Replace the handset
-
the extension is available for normal use.
To answer a n Automatic Callback
-
Don't Answer:
The extension rings.
Lift the handset
-
ringing tone is returned, the called number rings.
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