External Call; Placing A Call On Hold - Mitel SX-200 Manual

External Call

T R U N K 7 6
DST
q fFl> q
q

Placing a Call on HOLD

1 1 0 8
DST
•j
q F1 >EXIT
q F6>HOLD q
8 FREE
3.11 Figure 3-5 gives an example of an answered trunk call. Line 1
displays' SRC (source) since it is an incoming call, TRUNK in-
dicates that it is a trunk call, 76 is the. number of the trunk, COS 15 is
the Class Of Service of the trunk and COR 5 is the Class Of Restriction
of the Trunk. Line 2 in this example is not used and is reserved for a
destination (DST) party if required. Softkeys
CALL) are enabled. If a trunk name is programmed in Form 14 for this
trunk group, the trunk name will appear on the console display instead
of TRUNK XX.
q
F3>
F7>
Figure 3-5 Answering a Trunk Call
FLASH: This softkey
"Flash" back to the CO to signal the long distance operator.
SERIAL CALL: The Attendant may force the trunk call to automatically
return to the console after the call is routed to a station, and the call is
completed.
3.12 An incoming call may be placed in one of eight hold slots. Hold
slots 1, 2 and 3 are provided via fixed keys on the Attendant
Console. When a call is placed on hold using hold slots 1, 2 or 3 the
Attendant must press one of the three hold keys. The associated LED
will be ON. If the three first hold slots are being used, the attendant
must press the HOLD 4 (overflow) fixed key. The LCD will display the
remaining five hold slots as softkeys
The status of the slots will also be shown. If a party has been on HOLD
for a period exceeding the programmed time-out it will RECALL back
to the Attendant Console, the hold slot LED will flash and the warbler
will sound. The warbler will periodically sound once for a recall on
HOLD 1, twice for a recall on HOLD 2, three times for a recall on HOLD
3 and four times for a recall on one or more of HOLD slots 4, 5, 6, 7
and 8.
J BARKER COS 49 COR 15
q
F3>
q F8>HOLD
7 FREE
Figure 3-6 Placing a Call on Hold (Overflow)
Attendant
< < <
q Fd>FLASH
q Fg>
function enables the Attendant to generate a
F6 to FO as shown in Figure 3-6.
< < <
q
q
6 FREE F$l>HOLD 5
Console Description
4 (FLASH) and 5 (SERIAL
6 C / W
q
CALL
3 c / w
q
FREE
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