Upgrading To Release 6.01 - Nortel Quality Monitoring Installation Manual

September 2007

Upgrading to Release 6.01

Before you upgrade to Release 6.01 from an earlier version of Nortel
Quality Monitoring, be sure to:
Stop the witnessservice and AVI conversion service
Back up the server.ini, voice.ini, and process.ini files. These files are
located in the \Program Files\Nortel\ Nortel Quality Monitoring Server
folder.
To upgrade the server:
1 Run the Nortel Quality Monitoring Server installation program, from a CD
or network drive.
2 Follow the onscreen prompts.
3 Start the witnessservice and AVI Conversion Service.
For a more detailed description of the installation/upgrade options, please
refer to "Installing the Server Software," on page 29.
Note: If you upgrade the Nortel Quality Monitoring Server, you must also
upgrade the Client and Agent versions. The Server, Client, and Agent
versions must be the same in order for the system to work properly.
Upgrading the Nortel Quality Monitoring Database
After upgrading the Nortel Quality Monitoring Server, you need to use
dbutil32.exe, the database upgrade/creation utility, to upgrade the Nortel
Quality Monitoring database. When you are upgrading your system to a new
service level, you should make it standard procedure to run this program in
order to incorporate the latest schema changes and other changes in your
database.
Note: If you have not already done so, create a full backup of your database
before continuing.
Installation Guide
Nortel Quality Monitoring Server Installation
61