Station Message Detail Recording; Unified Ip Client For Sun Ray - Mitel MiVoice Business Troubleshooting Manual

STATION MESSAGE DETAIL RECORDING

Table 44: Station Message Detail Recording Troubleshooting
SYMPTOM
IP trunk call unsupervised
transfer and queued to ACD path
reports path extension instead of
path reporting number.
When making a call in or out on
SIP trunks the trunk number in
the SMDR record is blank.
Entering a non-verified account
code during a call generates a
single SMDR record instead of
the normal two, one for the initial
call and a second for the
subsequent account code entry.

UNIFIED IP CLIENT FOR SUN RAY

Table 45: Unified IP Client for Sun Ray Troubleshooting
SYMPTOM
Solaris X server fails to provide graphical
display on the console port. After you instal
UIPC version 1.0 UR1, the following error is
displayed on the SunRay Server console after
a Sun Server reboot:
*******************************************
See File/var/dt/Xerrors for details
*******************************************
- bash - 3.00#
- bash - 3.00#
*******************************************
The X-server can not be started on display: 0
. . . .
See File/var/dt/Xerrors for details
*******************************************
PROBABLE CAUSE
Refer to Mitel Knowledge Base
article 06-9999-00002 for
possible causes.
SMDR for SIP Trunks use the
SMDR Tag field from the SIP
Peer Profile form for the trunk
number. If this field is blank, the
trunk number in the SMDR
record is blank.
Account code entered within five
seconds of call answer.
PROBABLE CAUSE
Error in XF86Config file.
Tools and Embedded Applications
CORRECTIVE ACTION
Refer to Mitel Knowledge Base article
06-9999-00002.
Enter a Trunk Number (for example, 99)
in this field and the number will be
displayed as the trunk number in the
SMDR record (for example, T099).
Change the "Suppress Initial SMDR
record with Account Code Entered Time"
in the SMDR Options form in ESM. The
default is five seconds which generates
one SMDR record if the account code is
entered within 5 seconds of answering a
call. If the account is entered after 5
seconds, two records are generated.
CORRECTIVE ACTION
Refer to Mitel Knowledge Base
article 09-5160-00009.
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