Checking For Fixes In Software Patches; Fixed In Latest Software Patch; Fixed In Previous Software Patch - Mitel MiVoice Business Voice Quality And Troubleshooting Manual

Voice Quality Troubleshooting Guide
5. Update your open tickets with any new information and the Mitel technical support specialist
will be notified of your updates by email.
Note:
Online Service Desk (OSD) response time is three business days. The OSD should not
be used to obtain emergency support services.
6. Display a summary of your technical credits (depending on your access privileges).
7. Ensure that you enable your profile to allow Mitel to notify you via email when your ticket
is updated.

CHECKING FOR FIXES IN SOFTWARE PATCHES

Before calling technical support with a problem, check to see if there is a software update
available on Mitel Online that includes a fix for the problem.
- Major software patches are provided on Mitel Online.
- Minor software updates are available from Technical Support via a Mitel FTP site. The
Known Product Issues (KPI) document (MKB article 08-5104-00051) is a summary of
3300 field found problems fixed from release 7 to the latest release.
If an update is available with the required fix, you can download the software patch or update
and install it on the system.

FIXED IN LATEST SOFTWARE PATCH?

To determine if a fix for your problem is available in the latest software patch:
1. Log into Mitel OnLine.
2. Click click Technical and then click Software Downloads.
3. Click the product name (for example, 3300 Integrated Communications Platform).
4. Click the latest software update.
5. Open the Release Notes (RN).
6. In the RN, review the list of problems (Defects) that are resolved in this software update.
If your required fix is listed, read the RN carefully to ensure that the update is appropriate,
download the update, and then install it on the system. See the Technician's Handbook for
software installation instructions.
7. Review the Known Product Issues (KPI) document (MKB article 08-5104-00051) available
on Mitel Online.

FIXED IN PREVIOUS SOFTWARE PATCH?

If the software version on your system is a few releases old, the fix may have been provided
in a previous software patch. To check the problems that have been fixed in previous software
patches
1. Log into Mitel OnLine.
2. From Mitel OnLine, click Technical, and then click Knowledge Base.
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