Mitel 5000 Quick Reference Manual

Mitel 5000 Quick Reference Guide

Answering a Call

Lift the handset or press the speaker button.

Placing an External Call

Press the Outgoing button on your phone or dial 8 and then
dial the number. For an Emergency call you do not need to
grab a line, just dial 911. Dialing 8911 will also work.

Placing an Internal (Intercom) call

With or without lifting the handset, dial the extension
number.

Audio Volume

While on a call, use the up and down arrows to adjust the
incoming audio level on the handset or the speakerphone.

Ringer Volume Adjustment

While the set is idle press the up and down arrows to increase
or decrease the ringer volume.

Holding a Call

Press the red hold key.
To retrieve the held call press your Call Key 1.

Transferring Calls

While on the call, press the DSS (direct station selection)
button or press the transfer button and dial the extension
and then you can do one of the following:
1. Wait for an answer, announce the call and then hang
up. If the extension is unavailable, press the flashing
IC or Call button to retrieve the call.
2. Hang up to transfer the call.

Transferring Calls Directly to Voicemail

While on the call press the Voicemail Transfer button then
the DSS (direct station selection) button or press the transfer
button, dial 2500, then dial the extension and hang-up.

Programming Station Speed Dials

With the handset on hook, dial 383 then enter the speed dial
bin number (0-9) and # to accept.
1. Enter the name of the contact (Hold backs up one
space and transfer moves ahead one space) # to
accept.
2. Enter the external number including an 8 for
outgoing access then press # to accept.

Programming One Touch Keys

With the handset on hook dial 397 then press the button you
would like to program.
1. Enter extension number for DSS key.
2. Enter 382 and speed dial bin number.

Feature Buttons

Button
(Up) Provides volume control.
(Down)
Scrolls through features options.
(Speaker) Activates Handsfree Mode.
Activates features.
(Mute) Mutes the microphone during a call.
Activates the Applications menu to use the
(Applications)
conference unit or cordless devices,
program various phone settings, and
enable Clean Mode.
(Special) Activates features while on a call.
The
features. To cancel features, press the Star
button (*).
Calls the last external number dialed. You
(Redial)
cannot redial internal numbers.
(Hold) Places the current call on hold.
Left/Backspace when entering dialpad
characters.
(Transfer) Transfers the current call.
Right/Forward when entering dialpad
characters.
(Message) Allows you to view station
messages.
Toggles between Alpha Mode and Numeric
Mode.

Using Account Codes

There are three types of account codes:
1. Standard account codes: Automatically entered into
the phone record report whenever you place a call.
2. Forced account codes: Entered before you can place
an outside call.
3. Optional account codes: Entered at any time during
a call.
To enter an optional account code:

While off-hook, press (X) (Special key), and then dial
390.

Enter the optional account code, and then press #.
Action
(Special) button does not cancel