Otto Bock Kenevo 3C60 Introduction Manual page 173

Service And Warranty Concept
Checklist – Error case 2/3
"The joint malfunctions" is not a valid error description
The more details an error description contains the
faster an error identification is possible and the faster
the knee joint is available again.
•
Use the complaint form (available from the OB
helpline responsible technical support person)
•
An additional error description is very desirable
•
What happened. When did it happen? Under
which circumstances did it happen?
•
Video of the error behavior
•
Photographs or screenshots from the app of
the error
•
Request for a loaner knee joint
Service and warranty concept | Kenevo 3C60 | Prosthetic | Global Academy | 22.11.2020 | © Ottobock 173