Handset Monitor; Incoming Call Handling; Incoming Calls To Individual Extensions; Incoming Calls To A Ring Group - Inter-Tel 3000 Administration Manual

Inter-Tel 3000
Administrator's Manual

HANDSET MONITOR

When you are on a call using the headset the handset receiver is also turned on.
If you wish to disable this facility unplug the handset when the headset is installed

INCOMING CALL HANDLING

Calls can be programmed to ring Individual Extensions, a Ring Group, a Hunt Group, Auto-Attendant or
Courtesy Service.

Incoming Calls to Individual Extensions

Incoming calls can be programmed to ring an individual extension by either:
•
Programming a line to ring an extension in the Incoming Ringing programming. See Incoming Ringing
programming on page 40.
•
By programming calls to be routed to the extension on the caller ID information received from the CO.
See Caller ID programming on page 70.
When an incoming call is programmed to ring an individual extension, all forwarding, internal or external,
programmed by the extension are acted on.
The call can be forwarded to the extension's personal Mailbox.
If "Do-Not-Disturb" is activated by the extension, the call is presented to extension 20. (Extension 20
cannot activate Do Not Disturb).
If the extension is busy, the call is queued to the extension and call waiting is activated.

Incoming Calls to a Ring Group

Incoming calls can be programmed to ring a group. See incoming ringing programming on page 40. The
type of group, either a ring group or hunt group is programmed in Group Programming. See page 38.
When an incoming call is presented to a ring group, all the free extensions in the group are rung.
The call can then be forwarded to the group voice mailbox if one has been programmed for the group.
All forwarding, internal or external, programmed for the group is acted on.
If "Do Not Disturb" is activated by an extension in a group, the phone is not called.
If all the extensions in a group activate "Do-Not-Disturb" the call is presented to extension 20. Extension
20 cannot activate "Do-Not-Disturb".
If the group is busy, the call is queued to the group and call waiting is presented to all the busy extensions
in the group.

Incoming Calls to a Hunt Group

When an incoming call is presented to a hunt group, the call rings a single extension in the group. The
extension is selected depending on the Hunt distribution option selected (i.e., "Linear", "Circular" or
"Longest Idle"). If the call is not answered by the first extension it then rings the next available extension in
the hunt group.
IMPORTANT: Extensions must be "LOGGED IN" for them to receive hunt group calls. If no extensions
are logged in to the hunt group, the call will be diverted to extension 20.
The "Hunt Group Timer" determines the length of time that a call rings a phone to an extension before
going to the next available extension in the hunt group. This timer is programmable and is set at 15 seconds
by default, the range of this timer is 1 second to 300 seconds (1 second to 5 minutes). See Group
Programming on page 38.
If the call remains unanswered it is presented, in turn, to all the available extensions in the hunt group. If
the call has rung all the available extensions in the group and is still not answered forward on no answer
will be activated if programmed.
If forward on no answer is not programmed the call will continue to ring the last available extension in the
group until it is answered or the caller hangs up.
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