Service - PerkinElmer 200 UV/VIS Series User Manual

Troubleshooting Methods

Service

If the Series 200 UV/VIS LC Detector Series 200 UV/VIS LC Detector malfunctions or diffi-
culties arise in operation, and the performance and functional tests detailed above indicate a
problem requiring intervention by a trained PerkinElmer service engineer, the user should
contact PerkinElmer immediately. Instrument service may be performed either in the field
or at PerkinElmer. For out of warranty instruments, returning the unit to PerkinElmer will
normally be less expensive than field service since no travel time will be charged. Warranted
instruments are covered by PerkinElmer for labor, travel and service.
The following basic information should be available when calling the PerkinElmer service
group. In many cases, successful troubleshooting can be done by telephone:
1. Instrument model
2. Instrument serial number
3. Serial number of lamp used and time shown on elapsed time indicator (in case a lamp
problem is suspected)
4. Operating wavelength at which problems occur
5. Absorption range at which problems occur
6. Rise time setting
7. Sample cell volume
8. Mobile phase used
9. Column type used
10. System flow rate
11. Make and models of other equipment being used with the Series 200 UV/VIS
LC Detector.
12. Nature of problem
13. Was mobile phase sparged?
See the "Customer Service" page (third page of this
guide) for service address and phone information.
Maintenance
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