Mitel MiVoice Business Troubleshooting Manual page 98

Troubleshooting Guide
SYMPTOM
Database backup, with voice mail
messages included, fails
Database backup fails on an AX
controller
Voice Mail messages are not
backed up on an AX controller.
During a system database
backup or restore you receive the
following error message: "RAD
group must be a number that will
be DATA RESTORED before the
pilot number".
Unable to restore database
Unable to browse to the backup
file from the Restore dialog box
Unable to perform a Data Restore
from the Data Restore dialog box
Unable to rename a new folder
that you just created within the
Backup dialog box or Restore
dialog box.
90
Table 24: Backup and Restore Troubleshooting
POSSIBLE CAUSE
Lack of free space in the db
partition
Voice Mail Flash is full
Voice Mail backup is not
available on the AX
The leading digit of the hunt
group number is lower than its
RAD group number, so the
system is unable to back up or
restore the RAD group.
Attempting to restore a database
from an AX Controller or MXe
Server to a different type of
controller.
Your computer has does not
have the required Java Plug-in
version.
CORRECTIVE ACTION
Determine the amount of free space in
the db partition and if there is enough
space for voice mail messages.
You can see the free space and required
space by entering commands in the RTC
window:
• dosFsShow "/vmail"
• debugVolInfo = 1
• debugVolInfo = 0
Refer to Knowledge Base Article
04-2806-00011 for detailed instructions.
Delete Voice mails until there is enough
space for the backup
None
Program the leading digits of the hunt
group pilot number to be greater than its
RAD group numbers. When the system
backs up or restores Hunt Groups, it
does so in the order of the leading digits
of the hunt group pilot number. See Hunt
Groups in the System Features book of
the System Administration Tool online
help.
You must restore an AX Controller
database to an AX Controller.
You must restore an MXe Server
database to an MXe Server.
Install Java Plug-in version 1.6.0_01 or
later.
To browse for the backup file and to
perform a backup, your current user
account on the computer must have Java
Plug-in version 1.6.0_01 or later
installed.
Install Java Plug-in version 1.6.0_01 or
later.
Install Java Plug-in version 1.6.0_03 or
later.
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