Features A To B - Mitel MiVoice Business Troubleshooting Manual

Troubleshooting Guide

FEATURES A TO B

FEATURE
Add Held Unable to add a help call.
Unable to add a held call to
a conference call on hold.
Alpha Tagging Alpha tagging not present
on display phone for
incoming calls.
Advice of Not functioning.
Charge
96
Table 25: Troubleshooting Features A to B
SYMPTOM
Record-a-Call is enabled
on the phone. The
Record-A-Call prompt
takes precedence over the
Add Held prompt.
Functionality not
supported.
Not supported for trunk
type.
Alpha Tagging entries not
programmed in Telephone
Directory form
Alpha Tagging not enabled
in System Options form.
Incoming signaling
indicates that the caller's
identity is private.
Attempting to implement
on non-European site.
Carrier that provides the
ISDN services is not
delivering meter pulses for
all applicable ISDN links.
The specific variant of
Advice of Charge is not
supported by the system.
POSSIBLE CAUSE CORRECTIVE ACTION
Disable Record-a-Call feature in
the Class of Service Options
form.
None. Not supported on system.
Only PSTN calls on the following
trunk types support alpha tagging:
LS Class, T1/D4, T1 CAS, T1 PRI,
T1 QSIG, E1 PRI, E1 R2, E1
QSIG, and E1 BRI.
Program alpha tagging entry for
external telephone number
Enable option.
None. Not supported.
None. Not supported in North
America. Only supported with the
Euro-ISDN (Euro-Standard
variant) and Euro-BRI protocols.
Contact carrier.
Refer to Advice of Charge in the
System Administration Tool
online help for a list of the
supported variants.
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