Registering For Services - Mitel MiVoice Business Troubleshooting Manual

Before you can become a registered user, you must purchase a minimum of five technical
consultation credits. Your technical consultation credits can be used to purchase telephone
support (standard and emergency).
Note: If you have questions about the Technical Support Network Program or your
access to Technical Support, please call 1-613-592-2122 ext. 5140 or e-mail your
question to tsn@mitel.com.
Note: To access TSN services, you must have a positive balance of technical
consultation credits in your account.
Note: Online Service Desk (OSD) response time is three business days. The OSD
should not be used to obtain emergency support services.

REGISTERING FOR SERVICES

To register for access to TSN services
1. Complete a Technical Consultation Order form and fax the form to Mitel Customer Services
at 613-591-2308.
2. After the Mitel Customer Services receives your purchase order, we will fax a Technical
Support Identification (TSID) code to the fax number that you included with your order form.
3. Distribute the TSID code to staff who require access to TSN services, including staff that
may need to call Mitel Technical Support.
Note: Change your TSID code whenever you experience staff turnovers. You can
change your TSID code at any time by contacting the Mitel TSN Coordinator:
Phone: 613-592-2122 extension 5140
E-mail: tsn@mitel.com
4. Instruct your staff to obtain a Mitel OnLine username and password by submitting a request
online. All requests are confirmed with the designated channel partner. After a request is
confirmed, a username and password is e-mailed to the individual.
5. Instruct your staff to register for the Online Service Desk. From Mitel OnLine, click Technical
Support, then click Online Service Desk under Related Links. Complete and submit the
form. Registrations will be processed within 2 business days (a return e-mail will confirm
activation).
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