Mitel MiVoice Business Troubleshooting Manual page 177

SYMPTOM
Resilient user and device data is
not being shared after you
upgraded the controllers to 3300
Release 7.0 software or higher.
Data for some fields are not being
shared.
In the SDS Form Sharing form,
some record restrictions appear
as "Not supported in this
Release".
In the SDS Form Sharing form of
a controller that has pre- 3300
Release 6.1 UR2 software, some
record restrictions are incorrectly
displayed as "Account Code".
Table 55: Troubleshooting Sharing Operations
POSSIBLE CAUSE
By default, user and device data
is not shared. You must first
specify the resilient user and
device data that you want to be
shared with the secondary
elements.
Version of the remote peer has
not been updated on the local
controller
If a 3300 Release 7.0 or later
SDS-enabled controller is
communicating with a 3300
Release 6.x SDS-enabled
controller, only the forms that are
supported by the Release 6.x
SDS will be shared. User and
device resiliency data will not be
shared to the Release 6.x
controller.
If you share the SDS Form
Sharing form from a 3300
Release 7.0 controller to a
controller running an earlier
software release (from 3300
Release 6.1 UR2 to pre-Release
7.0) any new Release 7.0 fields
that are not supported on the
older software release are
displayed as "Not supported in
this Release" on the controller
with the older software.
If you share the SDS Form
Sharing form from a 3300
Release 7.0 or later controller
among controllers that have pre-
3300 Release 6.1 UR2 software,
restrictions in the Feature
Access Codes form may appear
incorrectly. If you restrict sharing
of the Call Park and Call Park
Retrieve fields from the 3300
Release 7.0 system, these
restrictions are incorrectly
displayed as "Account Code" on
the controllers with the older
software.
Voice Networking
CORRECTIVE ACTION
Specify the resilient user and device data
that you want to be shared with the
secondary elements.
Perform a synchronization from the local
element to the remote peer.
Upgrade the controller to the higher
software level.
Upgrade the controller to the higher
software level.
Upgrade the controller to the higher
software level.
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