Mitel MiVoice Business Troubleshooting Manual page 143

Table 38: System Administration Tool Troubleshooting
SYMPTOM
System Administration Tool
Online help is not available.
When you click on the help
buttons in the System
Administration Tool, the help
window displays "404 Page Not
Found" error.
PROBABLE CAUSE
Online help files are not installed
either locally on the 3300 ICP
system or remotely on a web
server.
URL to the remote help files is
entered incorrectly
Tools and Embedded Applications
CORRECTIVE ACTION
Install online help locally on your PC or
remotely on a web server
Locally:
1. Copy the /Documentation/Help.zip file
from the 3300 ICP software CD-ROM
to the hard drive on your PC.
2. Using WinZip, extract the files to a
folder on your PC.
3. Open the "sy sad min" folder and
locate the "sysadmin.html" file.
4. Create a shortcut on your Desktop to
the "sysadmin.html" file.
5. Double-click the "sysadmin.html"
shortcut to launch the help.
6. Navigate to the required help topic by
using the Table of Contents, Index, or
Search field.
Remotely:
1. Copy the /Documentation/Help.zip file
from the 3300 ICP software CD-ROM
to the web server.
2. Using WinZip, extract the files to a
folder on the web server.
3. In the Remote Help Server field of the
System Options form, enter the enter
the URL to the location of the help files
using the following syntax: http://<IP
Address of Remote Server>/help/
For example:
http://10.117.7.39/help/ where
10.117.1.39 is the IP Address of the
remote help server.
4. Click Save.
Enter the correct URL to the help files on
the web server. You enter the URL to the
help in the Remote Help Server field of
the System Options form.
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