Features P To R - Mitel MiVoice Business Troubleshooting Manual

FEATURES P TO R

FEATURE
Private Line Feature not functioning.
Automatic
Ringdown
(PLAR)
Record a Call Feature not available.
Ring Groups Calls to group not
overflowing to programmed
call overflow destination
directory number.
Table 30: Troubleshooting Features P to R
SYMPTOM PROBABLE CAUSE
PLAR is only configured at
one end of the connection
One or both systems have
pre- 3300 Release 8.0
software
Advanced Voice Mail
option not enabled.
Record-A-Call requires the
Advanced Voice Mail
purchasable option.
The directory number
programmed as the
overflow destination is
invalid (unsupported
directory number).
System Features
CORRECTIVE ACTION
Configure PLAR in the same
manner at both ends of the
connection.
Support for PLAR on E1 links is
limited to systems with Release
8.0 or higher software. Upgrade
systems to Release 8.0 or later.
Purchase and enable Advance
Voice Mail option.
Program the ring group's overflow
destination with a directory
number from one of the following:
• station DNs
• broadcast group DNs
• attendant console DNs
• system speed call number
• hunt group DN
• ring group pilot DN
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