Mitel MiVoice Business Troubleshooting Manual page 45

ALARM
Media Gateway IP configuration is incorrect or
(MG) Comms duplicated
(MXe Server only)
RTC (Media Gateway) card has no IP
address.
DSP Status A percentage of DSP resources are
unavailable. The failure of one or more,
but not all, DSPs results in a Minor
alarm. Critical alarm indicates that all
DSPs have failed. In the event of an
alarm, reset the system as soon as
possible. If the DSP continues to fail,
replace the module.
DSP licenses are enabled but not
enough DSP resources are available to
support compression requirements
Faulty circuit on DSP module
DSP Card Status DSP card is defective.
Fan Fan is defective (AX/MXe/MXe Server).
Fan The fans are working, but the controller
thinks they are faulty because CXi II
uses quieter fans,
One PSU Power supply unit is defective
(AX/MXe/MXe Server).
Two PSU Power supply unit is defective
(AX/MXe/MXe Server).
RAID Hard Disk Hard disk has a fault (MXe/MXe
Server).
Table 7: Hardware Alarms Troubleshooting
PROBABLE CAUSE CORRECTIVE ACTION
Check that the IP addresses are correct by
checking the System IP Properties form on the
System Administration Tool.
Refer to Mitel Knowledge Base article
09-5157-00026 for instructions on how to set the IP
address.
Use the Show Status DSP maintenance
command to identify status of DSPs in the
controller.
Install required DSP modules. See "Increasing
DSP Resources" in the "Installation Planner"
chapter of the Technician's Handbook for
instructions.
Install required DSP modules. See "Increasing
DSP Resources" in the Installation Planner chapter
of the Technician's Handbook for instructions.
Replace DSP module.
For a defective DSP module, ensure that the
module is seated securely.
For an embedded DSP failure, replace the
controller. Use Show Status DSP to identify the
location of the defective module.
Replace the fan (see Note below).
Upgrade to at least MCD Release 4.1 or later.
This feature change was also delivered in MCD
Release 4.0 SP3.
Refer to Mitel Knowledge Base article
11-6052-00011.
Replace the PSU (see Note below).
Replace the PSU (see Note below).
If the alarm occurs on the primary drive, replace the
hard disk (see Note below). Refer to Mitel
Knowledge Base article 06-2806-00012 and
KB11-5191-00213.
If the alarm occurs on the secondary drive, check
the primary drive for faults. (In some cases, the
primary drive has a sector error while the
secondary drive is fault free.)
Hardware
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