Licensing - Mitel MiVoice Business Troubleshooting Manual

LICENSING

For general AMC troubleshooting, also see the AMC Troubleshooting Guide.Refer to Mitel
Knowledge Base Article 11-5191-00211.
SYMPTOM
License and Option Selection
error.
Unable to communicate with the
Application Management Center
(AMC).
Cannot move licenses after
manual upgrade.
You receive an e-mail that
indicates that the evaluation
period for the Management
Access Point (MAP) will expire
soon. Sample e-mail output from
Management Access Point
related to 3300:
Message 12345 from Mitel_7100
Date: 02/07/05
Time: 17:01:36
Type: 1
SubType: 300
Description: License reminder
Data: Application
m3300snmp.app - Evaluation
period expires in 2 day(s)
Table 6: Troubleshooting Licensing and Optioning
POSSIBLE CAUSE
The System ID or i-Button has
not been installed.
• Inability to communicate with
the AMC because unable to
find the AMC servers via a
DNS lookup.
• Inability to communicate with
the AMC because of
network/system configuration.
• Inability to communicate with
the AMC using specific
protocols or ports due to
router or firewall configuration
There is a specific procedure
that you must follow to move
licenses after a manual upgrade.
If the activation key was not
entered on the Management
Access Point (MAP) during
installation, a license reminder
e-mail is sent from the
Management Access Point to
remind you that the evaluation
period will soon expire.
Note: This condition does not
cause any service outage on the
3300 ICP. The e-mail is just a
reminder that the Management
Access Point does not have the
proper key activation code.
CORRECTIVE ACTION
Install the SysID module or i-Button.
Note that the MXe Server does not have
a SysID module or an i-Button. If you still
can't fix the problem, call Technical
Support. Make sure you have the
following information on hand before
calling:
• The controller's VxWorks parameters
(boot device, host file, inet on
ethernet, host IP address).
• The error message(s) in the RTC
shell.
Refer to Mitel Knowledge Base Article
11-5191-00211.
Refer to Mitel Knowledge Base Article
06-9999-00013.
Install the Management Access Point
with the proper key activation code.
Initial Setup
29