Mitel MiVoice Business Troubleshooting Manual page 38

Troubleshooting Guide
SYMPTOM
The system is generating
"Warning" license violation
messages in maintenance logs
and the ESM System
Administration Tool (pop-ups and
banner status messages).
The system is generating "Minor"
license violation messages in
maintenance logs, alarms, and
the ESM interface (pop-ups on
multiple forms and banner status
messages).
The system is generating "Major"
license violation messages in
maintenance logs, alarms, and
the ESM interface (pop-ups on
multiple forms and banner status
messages).
The system is generating
"Critical" license violation
messages in maintenance logs,
alarms, the ESM interface
(pop-ups on multiple forms and
banner status messages), the
Desktop Tool, and device
displays.
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Table 6: Troubleshooting Licensing and Optioning
POSSIBLE CAUSE
One of the following
warning-level license violation
events has occurred:
• Over Allocation
• Missing DLM
• Missing Application Group
Member
• Core Package capability
exceeded
• License Keys cannot be
validated
• System ID mismatch
• SDS is off
• Duplicate System
• Multiple DLMs
• Failure of timely
synchronization with AMC
• Application Group is in license
violation mode
• "licensekeys" or "licensecert"
file is corrupt or has been
tampered with
The "Warning" level license
violation escalation timer has
expired (2 days after the original
event).
The "Minor" level license
violation escalation timer has
expired (7 days after the original
event)
OR
An attempt has been made to
over-allocate a license that
cannot be over-allocate (e.g. an
ACD Active Agent license).
The "Major" level license
violation escalation timer has
expired (14 days after the
original event).
CORRECTIVE ACTION
Correct the license violation event.
Correct the license violation event.
Correct the license violation event.
Correct the license violation event.