About This Guide; Supporting Documentation; Accessing Mitel Online; Access Mitel Customer Documentation Site For The Latest Documentation - Mitel MiVoice Business Troubleshooting Manual

ABOUT THIS GUIDE

This guide provides troubleshooting information for the Mitel
Platform (ICP). This guide is intended for use by Mitel certified 3300 ICP technicians.
The troubleshooting information has been grouped by topic (Initial Setup, System Features,
Devices, and so forth) and then organized into tables using the following structure:
• Symptom,
• Probable Cause, and
• Corrective Action.
To locate help on a on a specific problem
• use the Adobe Acrobat search functionality to search on key words associated with the
problem symptoms, or
• go to the table that contains troubleshooting information related to the problem and scan
the symptoms column for a possible match.

SUPPORTING DOCUMENTATION

This guide references other documents that are available on Mitel Online and on the Mitel
Customer Documentation web site.

ACCESSING MITEL ONLINE

To access Mitel OnLine
1. Go to the following URL: http://www.mitel.com
2. Click Login.
3. Enter your Mitel Online username and password.
Note: To fully utilize Mitel OnLine including the available training and documentation,
you will require high-speed internet access and a web browser. As well, you should have
Adobe Acrobat Reader 4.0 or later and Microsoft Word 97 or later.
4. Click Login.
ACCESS MITEL CUSTOMER DOCUMENTATION SITE FOR THE LAT-
EST DOCUMENTATION
The Mitel Customer Documentation (eDocs) site on Mitel OnLine provides the latest customer
documentation.
The documentation for the current and previous product release are available from the main
page. The documentation for other past releases are available from the Documentation Library
link.
Introduction
® 3300 IP Communications
3