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MiVoice Conference/Video Phone
RELEASE 2.1, SP3
USER GUIDE

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Summary of Contents for Mitel MiVoice

  • Page 1 MiVoice Conference/Video Phone RELEASE 2.1, SP3 USER GUIDE...
  • Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.
  • Page 3: Table Of Contents

    MiVoice Conference Phone ........
  • Page 4 MiVoice Conference/Video Phone User Guide Using Clean Mode ............21 Unmounting Media .
  • Page 5 Table of Contents Using the Keypad ............. 44 Dialing a URI.
  • Page 6 MiVoice Conference/Video Phone User Guide APPENDIX A: EXTERNAL KEYBOARD - SUPPORTED KEYS External Keyboard - Supported Keys ..........73 Qwerty Keyboard Support .
  • Page 7: Chapter 1 New Features

    Chapter 1 NEW FEATURES...
  • Page 8 MiVoice Conference/Video Phone User Guide...
  • Page 9: Release 2.1 New Features And Enhancements

    Picsel SmartOffice” on page 79. • The Mitel UC360 Collaboration Point has been rebranded and is now referred to as the MiVoice Conference Phone or MiVoice Video Phone. In this document, it is often referred to as the Conference/Video Phone or shortened to phone.
  • Page 10: Uc360 Release 2.1

    MiVoice Conference/Video Phone User Guide UC360 RELEASE 2.1 The following features are being introduced in Mitel UC360 Collaboration Point, Release 2.1. • UI Improvements The UC360 product variant is indicated on the main screen: Video Enabled Conferencing or Audio Enabled Conferencing. See “Main Screen - Conference App”...
  • Page 11: Chapter 2: Introduction

    Chapter 2 INTRODUCTION...
  • Page 12 MiVoice Conference/Video Phone User Guide...
  • Page 13: Introduction

    Introduction INTRODUCTION The MiVoice Conference Phone and the MiVoice Video Phone are all-in-one multimedia collaboration appliances that provide multi-party audio and/or video conferencing, in-room presentation display, and remote collaboration for personal office meeting areas and conference rooms. The Conference Phone or Video Phone has a large 7-inch color multi-touch display screen.
  • Page 14: Product Variants

    • Access to the Browser for Gmail and Outlook Web Access, and for web-based content • Access to simple screen sharing tools (Mitel MiCollab Conference, Cisco WebEx™ Meet- ings and join.me™) • Remote desktop access (no need to bring laptop to give a presentation) •...
  • Page 15: About This Document

    • MiVoice Conference/Video Administration Guide - this guide provides information on how to configure the Conference/Video Phone and how to configure the settings in MiVoice Business and the 5000 CP (MiVoice Office 250). •...
  • Page 16 MiVoice Conference/Video Phone User Guide...
  • Page 17: Chapter 3 About The Phone

    Chapter 3 ABOUT THE PHONE...
  • Page 18 MiVoice Conference/Video Phone User Guide...
  • Page 19: About The Conference/Video Phone

    About the Phone ABOUT THE CONFERENCE/VIDEO PHONE Read this chapter to learn more about the phone and how to use it. The Conference/Video Phone has the following applications: • Conference App — see “Conference App” on page 23 • Contacts App — see “Contacts App” on page 39 •...
  • Page 20: Main Screen - Conference App

    MiVoice Conference/Video Phone User Guide MAIN SCREEN - CONFERENCE APP The high-resolution touch screen and simple finger gestures make it easy to use the phone. FUNCTION KEYS FUNCTION BUTTON PRESS TO ... Home Go to the Home screen Display the Menu bar. See the “Menu Bar” on page 15...
  • Page 21: Menu Bar

    About the Phone MENU BAR When you press the Menu button, the menu bar is displayed. MENU BUTTON PRESS TO ... Open the Settings menu Settings Display information about the phone and the product variant, hardware About and software version.
  • Page 22: Action And Display Control Icons

    MiVoice Conference/Video Phone User Guide ACTION AND DISPLAY CONTROL ICONS The icons on the phone display screen allow you to quickly and easily make calls, access contacts, share presentations, control the camera and access Help. ICON PRESS TO ... Phone only - Tap to open the keypad and enter numbers to...
  • Page 23: Status Bar

    About the Phone STATUS BAR The status bar at the top of the screen displays information about the phone and its network. STATUS ICON/INFORMATION WHAT IT MEANS Date Extension number - The number comes from the username field under SIP settings. Green - the camera is on.
  • Page 24: Network Health

    MiVoice Conference/Video Phone User Guide NETWORK HEALTH You will see a network health icon displayed when the alarm threshold is reached for packet loss on both audio and video calls. The icon appears in the following locations: • upper right hand corner next to the Network Status icon •...
  • Page 25: Using Gestures

    About the Phone USING GESTURES You can use the following gestures on the phone touch screen: GESTURE WHAT IT DOES Simply tap your finger on what you want to interact with Place your finger and drag across the screen Drag Scroll Move page up or down quickly, right or left The phone does not support the two-finger pinch or zoom.
  • Page 26: Optional Settings

    MiVoice Conference/Video Phone User Guide OPTIONAL SETTINGS You can have your administrator configure optional settings for your Conference/Video Phone. SOUND/KEYBOARD CLICK Your administrator can configure your phone with Sound so that you hear audible clicks for all selections and keyboard input.
  • Page 27: Using Clean Mode

    About the Phone USING CLEAN MODE Use Clean Mode to clean the touch screen. 1. Press to display the Menu bar. 2. Press Settings 3. Tap Clean Mode. 4. When the screen is clean, hold for 3 seconds to exit Clean Mode. UNMOUNTING MEDIA If you use a USB flash drive or SD card, unmount it before removing it.
  • Page 28 MiVoice Conference/Video Phone User Guide...
  • Page 29: Chapter 4 Conference App

    Chapter 4 CONFERENCE APP...
  • Page 30 MiVoice Conference/Video Phone User Guide...
  • Page 31: Introduction

    Conference App INTRODUCTION This chapter provides the following information on the Conference App: • “Making a Conference Call” on page 26 • “Preparing for a Video Call” on page 26 • “Making an Audio or Video Conference Call” on page 27 •...
  • Page 32: Making A Conference Call

    MiVoice Conference/Video Phone User Guide MAKING A CONFERENCE CALL The version of the Conference/Video Phone that you have determines the type of conference call you can make.The product variant is indicated on the Conference/Video Phone. You may want to prepare desktop sharing before your call.
  • Page 33: Making An Audio Or Video Conference Call

    Conference App MAKING AN AUDIO OR VIDEO CONFERENCE CALL • to open the keypad. • Enter a number and then press • to open the Contacts App and select a contact to call. (See “Contacts App” on page 39.) The call is made. If the party is video-enabled, a video connection is established. •...
  • Page 34: Using Camera Control

    MiVoice Conference/Video Phone User Guide USING CAMERA CONTROL Camera Control lets you change the camera status at any point during a call. • on the display or from during a presentation. Camera Control shows the actions you can take depending on the state of your call. The diagram below is representative of the choices you may have and not the actual screen that displays.
  • Page 35: Adding Calls To A Conference

    Conference App ADDING CALLS TO A CONFERENCE When a call comes into the phone, you will hear ringing and see six blue LEDs light up in the light ring in a clockwise rotating pattern. Your camera automatically turns on once you receive a call.
  • Page 36: About Incoming Calls

    MiVoice Conference/Video Phone User Guide ACTION PRESS... Put a private call on hold or retrieve an existing held call. The button acts as a toggle button. Use DTMF tones when necessary. The keypad will automatically close after 30 seconds of inactivity.
  • Page 37: Placing A Conference Call On Hold

    Conference App PLACING A CONFERENCE CALL ON HOLD Hold allows you to put individual participants on hold in a conference. To put an individual caller on hold: • Tap Hold on the conference avatar for the individual participant. When a conference participant is put on hold, the ring around the photo flashes red, the Hold button changes to Retrieve, and the text changes from "In Conference"...
  • Page 38: To Talk With A Caller Privately

    MiVoice Conference/Video Phone User Guide TO TALK WITH A CALLER PRIVATELY • Tap Hold on the conference avatars for the individual participants. The conference participants not on hold are still connected to each other and can see each other, if video-enabled.
  • Page 39: Muting A Conference Call

    Conference App MUTING A CONFERENCE CALL During a conference call, you may wish to mute your phone’s microphone. The phone can be configured with extension microphones, both table top and lapel models. You must press the Mute key on the phone to mute the entire conference. Muting an individual extension microphone only mutes that microphone.
  • Page 40: Ending A Conference Call

    MiVoice Conference/Video Phone User Guide ENDING A CONFERENCE CALL To end the entire conference call: 1. Press End Conference 2. Press Yes when prompted by the dialog "Terminate conference call including parties on hold?". To end a call with a single participant: •...
  • Page 41: Cleaning Up After A Conference Call

    Conference App CLEANING UP AFTER A CONFERENCE CALL Use Close All Apps to remove any traces of activities performed during the conference call. This action preserves privacy and return the phone user interface to a clean default state. 1. Press Close All Apps 2.
  • Page 42: Additional Information You May Need To Know

    MiVoice Conference/Video Phone User Guide ADDITIONAL INFORMATION YOU MAY NEED TO KNOW The following sections provide additional information on various features of the Conference Application. CONFERENCE PHONE • A Conference Phone call consists of a four-way audio call in which the conference room and up to three remote parties can hear each other.
  • Page 43: Conference Call Avatar

    Conference App CONFERENCE CALL AVATAR Once a number is dialed, the conference party avatar enter the dialing state as illustrated below. • The animated blue rings around the photo indicate the dialing state. • The remote party's name and number are displayed. •...
  • Page 44 MiVoice Conference/Video Phone User Guide • Notice that the icon in the End Call button is a horizontal handset. A convention in the Conference App is that a vertical handset means answer a call; a horizontal handset means end a call.
  • Page 45: Chapter 5 Contacts App

    Chapter 5 CONTACTS APP...
  • Page 46 MiVoice Conference/Video Phone User Guide...
  • Page 47: About Contacts

    Contacts App ABOUT CONTACTS Contacts lets you easily access and search contacts in the corporate directory. • on the main screen. The Contacts App is displayed. If the Contacts List is empty, the Keypad is displayed. FINDING CONTACTS TASK ACTION Navigate by first name Tap the space above the first letter of the first name to the desired letter of the first name...
  • Page 48: Calling A Contact

    MiVoice Conference/Video Phone User Guide CALLING A CONTACT Once you tap a contact name, the following screen pops up. TASK ACTION Call the contact Tap the number to call. Several may be listed: cell, work, home, pager. Go back to Contacts list...
  • Page 49: Searching For A Contact

    Contacts App SEARCHING FOR A CONTACT You can search first and last names in your Contacts. 1. Tap the search field. 2. Enter search criteria using the on-screen keyboard or external USB keyboard. Note: When you are in the Contacts App, and touch the search box, the soft keyboard will be displayed in all cases even if a USB keyboard is plugged in.
  • Page 50: Using The Keypad

    MiVoice Conference/Video Phone User Guide USING THE KEYPAD You can use the keypad to dial a number. • The following screen is displayed. TASK ACTION Enter a number Type the number on the keypad Call the number on the dial pad (Some dial plans do not require this.)
  • Page 51: Dialing A Uri

    The SIP URI is essentially a user's or service's SIP phone number. The SIP URI looks similar to an email address and uses the following format: SIP URI = sip:x@y:Port Where x=Username and y=host (domain or IP): port Example: John.Smith@Mitel.Com:5060...
  • Page 52 MiVoice Conference/Video Phone User Guide...
  • Page 53: Chapter 6 Desktop Apps

    Chapter 6 DESKTOP APPS...
  • Page 54 MiVoice Conference/Video Phone User Guide...
  • Page 55: About Using Desktop Applications

    Desktop Apps ABOUT USING DESKTOP APPLICATIONS The Conference/Video Phone supports the following applications: • MiCollab Conference — launch MiCollab Conference and share your presentations. • Browser — launch a browser to access the web-based content and sign in to your Google® accounts and Outlook Web Access.
  • Page 56: Display A Presentation On A Video Call

    MiVoice Conference/Video Phone User Guide DISPLAY A PRESENTATION ON A VIDEO CALL In a conference call, you can share a presentation in the room on the HDMI monitor and with the remote participants (if they are video-enabled). Before your conference call, turn on the camera and adjust it using the Self View icon This option is only available with Video Enabled Conferencing on the Video Phone.
  • Page 57: Using The Presentation Controls

    Desktop Apps USING THE PRESENTATION CONTROLS When the selected application is displayed, you will see the Presentation Controls. The dialog automatically closes several seconds after is it displayed on the initial launch. It also indicates whether you are sharing or not sharing a presentation. A shared application is displayed on the conference room HDMI device and is sent to remote conference parties via video streams.
  • Page 58: Selecting What Participants See On The Display

    MiVoice Conference/Video Phone User Guide SELECTING WHAT PARTICIPANTS SEE ON THE DISPLAY When you tap to select what participants will see on the HDMI, the choices displayed depend on what is active on the Video Phone. • Select the display mode you wish to use.
  • Page 59: Tips On Presentation Sharing And Video

    Desktop Apps TIPS ON PRESENTATION SHARING AND VIDEO TASK PRESS .. Navigate on your desktop Use the external mouse and keyboard or the Video Phone touch screen. Switch from presentation sharing to video Press and then on the touch screen, select Switch from video to presentation sharing Press...
  • Page 60: Accessing More Functionality While In Applications

    MiVoice Conference/Video Phone User Guide To return to your application if interrupted: • Press and relaunch the app. • Press and then tap to select the display mode. The Display Mode screen is displayed. • Simply press the icon to resume your previous state/activity.
  • Page 61: Using Micollab Conference

    Desktop Apps USING MICOLLAB CONFERENCE You can easily launch MiCollab Conference. 1. Tap on the touch screen. 2. Tap MiCollab Conference 3. Select either Add Server and add a server if necessary, or select an MCA Server from the list by tapping on the server name in the upper left corner. 4.
  • Page 62: Using The Browser

    MiVoice Conference/Video Phone User Guide USING THE BROWSER You can use the Browser to access web-based content and browser-based email and share information with video conference participants. 1. Tap on the touch screen. 2. Tap You can sign in to access: •...
  • Page 63: Opening Attachments From Web-Based Email

    Desktop Apps OPENING ATTACHMENTS FROM WEB-BASED EMAIL You can open office attachments from web-based email without downloading them first. You can open a document in the browser during all call scenarios. When email attachments are opened in the browser, the document is displayed in the applicable Smart Office application.
  • Page 64: Support For Web-Based Media

    MiVoice Conference/Video Phone User Guide SUPPORT FOR WEB-BASED MEDIA Media embedded in web pages can be played and shared with some caveats. Not all video and audio formats will play, as Flash and HTML5 have limited support. Audio can be heard through the local speaker. You can adjust the volume using the volume keys on the Video Phone.
  • Page 65: Settings And Privacy

    Desktop Apps Notes About Dialing Numbers from the Web Browser The Conference App determines if the conference can handle another call, and if so, will assign a conference avatar to be the one that is dialing. The dialed digits are displayed in the Contacts App. The cursor is placed at the start of the of the digits edit box in order to pre-pend any digits.
  • Page 66: Using Smartoffice

    MiVoice Conference/Video Phone User Guide USING SMARTOFFICE Picsel® SmartOffice™ suite provides access to MS Office applications, including PDF and Microsoft 97-2010 Word, Excel and Power Point file formats.You can use SmartOffice to access any of your presentations on a USB flash drive or SD card, as well as access to the Dropbox™...
  • Page 67: Clicking Web Links In Smart Office Documents

    Desktop Apps CLICKING WEB LINKS IN SMART OFFICE DOCUMENTS You can click web links (hyperlinks) in Word documents. Currently, web links are not supported in PDF, Excel and PowerPoint documents. When you click on the web link, the browser opens to the specified web page. If you are sharing the with other conference participants, the opened browser is shared with them.
  • Page 68: Using Cisco Webex

    MiVoice Conference/Video Phone User Guide USING CISCO WEBEX Use Cisco WebEx™ as a simple screen sharing tool to share your desktop.There's no complicated installation. Just log into your WebEx account to start or schedule a session. Participants don't need to be WebEx subscribers to join you online.
  • Page 69: Using Join.me

    Desktop Apps USING JOIN.ME Use join.me™ as a simple screen sharing tool to share your desktop.You can launch it in a variety of ways, depending on your use: • on the screen. • Press the join.me icon. You will see a sign-in screen. •...
  • Page 70: Using Remote Rdp

    2. Under this section, there will be an entry called Full computer name. Beside this entry will be the FQDN for your PC (for example: PC123456.mitel.com). 3. Write this down so that it is available when you set RDP to access your PC from the phone.
  • Page 71: Launching Your Rdp Session

    Desktop Apps To allow your PC to share information you must: 1. Go to Control Panel in your PC and select System. 2. On the left hand side, select Remote Settings. 3. In the subsequent window, select the appropriate Remote Desktop Settings. For the phone, select Allow connections from computers running any version of Remote Desktop.
  • Page 72 MiVoice Conference/Video Phone User Guide • Enter the hostname or IP Address of your computer in the first text box and press Connect. If using a PC name, ensure that you add the domain name after the name, for example, mycomputer.mitel.com.
  • Page 73: Pre-Saved Remote Computer

    Desktop Apps PRE-SAVED REMOTE COMPUTER To make remote desktop access easier to use, you can save your computer’s IP address/host name to a USB flash drive. 1. Insert a flash drive into the phone. 2. Tap on the screen. 3. Press the RemoteRDP icon on the Launch App Shared Mode screen.
  • Page 74: Using Remote Vnc

    MiVoice Conference/Video Phone User Guide USING REMOTE VNC If you have a Mac or Linux desktop, you can use RemoteVNC for remote access. 1. Tap on the touch screen. 2. Tap RemoteVNC for Mac and Linux desktops. 3. Tap the Host/IP field and enter your computer name or IP Address.
  • Page 75: Basic Rules On How Presentation Sharing Works

    Desktop Apps BASIC RULES ON HOW PRESENTATION SHARING WORKS • You can share any application. Sharing means displaying the app on the Video Phone primary screen, and on the HDMI device and transmitting it via video stream to all remote conference call participants who are video capable.
  • Page 76 MiVoice Conference/Video Phone User Guide...
  • Page 77 Appendix A EXTERNAL KEYBOARD - SUPPORTED KEYS...
  • Page 78 MiVoice Conference/Video Phone User Guide...
  • Page 79: External Keyboard - Supported Keys

    External Keyboard - Supported Keys EXTERNAL KEYBOARD - SUPPORTED KEYS It is recommended that you attach a physical keyboard and mouse to the phone. The phone supports only one physical keyboard and mouse. The on-screen keyboard is disabled in most cases if you have a USB keyboard and mouse attached.
  • Page 80: Qwerty Keyboard Support

    MiVoice Conference/Video Phone User Guide QWERTY KEYBOARD SUPPORT MICOLLAB CONF KEYS/ (MENU CONTACTS REMOTE SMART FUNCTIONALITY DESKTOP OFFICE 2 BROWSER JOIN.ME SETTINGS) WEB EX                ...
  • Page 81 External Keyboard - Supported Keys MICOLLAB CONF KEYS/ (MENU CONTACTS REMOTE SMART FUNCTIONALITY DESKTOP OFFICE 2 BROWSER JOIN.ME SETTINGS) WEB EX Print Screen Scroll Lock Pause Break Windows key            ...
  • Page 82: Azerty Keyboard Support

    MiVoice Conference/Video Phone User Guide AZERTY KEYBOARD SUPPORT MICOLLA CONF KEYS/ (MENU CONTA SMART FUNCTIONA OFFICE BROWS SETTING LITY JOIN.ME WEBEX         € (N/S) € (N/S) € (N/S) € ( N/S) € ( N/S) €...
  • Page 83 External Keyboard - Supported Keys MICOLLA CONF KEYS/ (MENU CONTA SMART FUNCTIONA OFFICE BROWS SETTING LITY JOIN.ME WEBEX       F2-F12 (except for (except (except (except (except (except F10) F10) F10) F10) F10) F10)   ...
  • Page 84 MiVoice Conference/Video Phone User Guide...
  • Page 85: Appendix Busing Picsel Smartoffice

    Appendix B USING PICSEL SMARTOFFICE...
  • Page 86 MiVoice Conference/Video Phone User Guide...
  • Page 87: Using Picsel Smartoffice

    Using Picsel SmartOffice USING PICSEL SMARTOFFICE SmartOffice supports the following applications: • File Browser • PDF Viewer • Word Viewer/Editor • Excel Spreadsheet Viewer/Editor • PowerPoint Presentation Editor/Viewer There are some restrictions with the current file type support for password protected files – only encrypted PDF files are supported.
  • Page 88: Editing User Interface Basics

    MiVoice Conference/Video Phone User Guide Phone SmartOffice Limitations The following limitations exist with Conference/Video Phone SmartOffice support: • You cannot click web links in PDF, Excel and PowerPoint documents. • You cannot print documents from Picsel SmartOffice. • When you open a Picsel or Google document with animation, the animation is not visible.
  • Page 89 © Copyright 2015, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of Mitel Networks Corporation. Any reference to third party trademarks are for reference only and Mitel makes no representation of the ownership of these marks.

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