Features S To V - Mitel MiVoice Business Troubleshooting Manual

Troubleshooting Guide

FEATURES S TO V

FEATURE
Telephone After exporting data to a
Directory Microsoft Excel
Support spreadsheet, you are
unable to open the
spreadsheet.
Transfer Call cannot be transferred
to an internal party.
Trunk Answer Station user cannot pick up
from any incoming call ringing at
Station Night Bell directory number.
Speed Call - Dialing error occurs when
Pause using a speed call that is
programmed with a pause.
The digits proceeding the
Pause are processed but
the digits after the Pause
are not because the
Inter-digit Timer expires
before the Pause.
Speed Call - User cannot store speed
Personal calls against index
numbers.
110
Table 31: Troubleshooting Features S to V
SYMPTOM PROBABLE CAUSE
PC settings require
modification to allow file to
be launched.
Interconnect Restrictions
prevent the two parties
from connecting.
Interconnect Restrictions
preventing station user
from accessing incoming
trunk.
Pause in Speed Call is
longer than the Inter-digit
Timer:
User is trying store speed
call number against single
digit Index numbers. Index
numbers must be two-digit
numbers within your
assigned range (00 to a
maximum of 99).
CORRECTIVE ACTION
To launch Excel Spreadsheets
• Disable the pop-up blocker in
your browser.
• In Windows Explorer, click
Tools > Folder Options.
• Click the File Types tab.
• In the Registered File Types
list, select the XLS Microsoft
Excel Worksheet type.
• Click the Advanced button.
• Clear the Browse in same
window box.
• Check the Confirm open after
download box.
• Click OK, and then click Close.
Modify Interconnect Restriction
form to allow the two parties to
connect.
Ensure that TAFAS stations have
access to the incoming trunks in
the Interconnect
Restriction Table.
Shorten the length the pause or
increase the Inter-digit Timer in
the Class of Service of the trunk.
When storing personal speed
calls against index numbers, For
numbers 0 to 9, add a leading
zero. (For example, 00, 01, 02, 03
and so on).