Index - Mitel MiVoice Business Troubleshooting Manual

Index

SYMBOLS
37
NUMERICS
404 page not found 135
5140 IP phone, web browser error 60
5224 IP phone, display stuck 61
5240 IP phone, web browser error 60
5310 conference unit, not working 61, 64
5422 PKM, one way audio 61
5560 IPT, handset issues 59
69xx IP Phones 64
A
Accessing
electronic documentation 3
Mitel online 3
product support 15
support 15
telephone support 15
ACD, troubleshooting 138
Add held 96
Addressing technical issues 5
Advice of charge 96
After hours telephone support 10
After-hours calls, definition 20
Alarm details 187
Alarms
hardware 36
troubleshooting 37
Alignment errors 180
Alpha tagging 96
AMC, unable to communicate with 29
Analog service unit
ONS circuit 46
troubleshooting 46
Analog trunk troubleshooting 113
ANI/DNIS/ISDN number delivery trunk 115, 117
Application Management Center, unable to
communicate with 29
Application reach through 155
ASU
ONS circuit 46
troubleshooting 46
Audio
broken 77
distorted 76
file download troubleshooting 137
issues after upgrade 79
Issues appear after upgrade 79
one-way 76
poor quality on LS trunks 114
quality problems 76
AudioCodes Mediant 1000 47
Auto answer 97
Automatic call distribution 138
B
Backups, troubleshooting 88
Balanced network setting 114
Bandwidth management 153
Bandwidth statistics 187
Bit error rate 116
Boot failure, IP phones 61
Boot sequence, IP phones 205
BRI troubleshooting 121
Broadcast storms 18
Broken audio 77
Browser
required for Mitel online 3
Business hours, of support 19
C
Call forwarding 98
Call history 99
Call pickup - clustered 99
Call pickup - directed 99
Call, making a support call 19
Calling line identification 115
Calling product support 15
Camp-on 100
CAT 5 18
CCS TRACE maintenance command 120
CEPT or DS1 card links fail 124
Certificate, of security 133
CESID logs 187
Charges, for support 12
CITELlink gateway 47
CLASS/CLIP 47
Clear all features 100
CLID 115
Clustering, troubleshooting 153
Collisions 180
Compression
affects on audio quality 77
Index
251