Mitel MiVoice Business Troubleshooting Manual page 196

Troubleshooting Guide
TOOL NAME
System Allows you to collect system diagnostics
Diagnostics information. The 3300 ICP system
Reporting records diagnostic information about the
system performance in a series of files.
These files includes xrtc, pstswlog.db,
hdrwswlog.db logs, call control statistics
and other information that Mitel Technical
Support can use to diagnose system
problems.
Voice Quality Monitors voice quality for selected
Monitoring and MiVoice IP Phones to identify and record:
Statistics
• voice quality problems requiring
• trends in voice quality performance
IMAT Allows you to load databases on the NSU
PRI.
IP Phone Analyzer Supports IP Phone troubleshooting.
Java Console Supports IP Console troubleshooting.
LEDs Indicate overall status of unit.
Indicate status of power supplies and
RAID controller.
NSU Shell Provides NSU error messages.
Mitel System Provides a history of software logs
Platform Log (pstswlog, xrtc, xe2t, premortem).
Viewer
RTC Shell Shows error messages during the
installation of the 3300. Monitors the boot
sequence.
188
Table 60: Diagnostic Tools(continued)
FUNCTION
immediate attention
LOCATION
System Administration
Tool. Refer to the
System Administration
Tool online help for
instructions on how to
use these tools.
Maintenance or IMAT
PC. See IMAT online
help.
IP Phone Analyzer PC.
See IP Phone Analyzer
online help.
5550 IP Console PC.
To launch the Java
console: at the IP
Console PC, select
Start/Settings/
Control Panel, and
then click Java
Plug-in.
Front of each unit. See
"Appendix D: Status
LEDs" in the
Technician's Handbook
for details.
Back of MXe, MXe
Server
NSU Maintenance Port. All NSUs
FTP Logs on controller
(ftp from Maintenance
PC). See the "View
Logs" section in the
"Maintenance" chapter
of the Technician's
Handbook.
Controller Maintenance
Port. See Technician's
Handbook.
APPLIES TO
3300 ICP system
3300 ICP system
and NetAlly tool.
(Note that the
NetAlly tool must
be purchased
separately).
PRI/QSIG and R2
NSUs
IP phones
5550 IP console
3300 ICP hardware
3300 ICP hardware
3300 ICP software
3300 ICP software
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