Mitel MiVoice Business Troubleshooting Manual page 164

Troubleshooting Guide
Table 50: Troubleshooting MNM Application Reach-Through
SYMPTOM
After you select a remote
element in the Show form on
field and click Go, Internet
Explorer does not open the
form of the remote element.
Remote element not listed in
Show form on field in Mozilla
Firefox
156
POSSIBLE CAUSE
IP address of the remote
Administrative Group element
has not been added to the
Local Internet zone of the
Internet Explorer browser on
your client PC.
Remote element running
incompatible MiVoice
Business software.
CORRECTIVE ACTION
Add the IP addresses of the remote elements
to the Local Internet Zone of your PC.
• Click your Internet Explorer browser.
• Click Tools, and then click Internet
Options.
• Click the Security tab, and then click Local
Intranet.
• Click the Sites button.
• Click Advanced. Leave all boxes in this
dialog box checked.
• Enter the IP addresses of the Administrative
Group elements.
• Click Add.
• Click Close, and then click OK.
Upgrade remote element to MCD Release 6.0
SP1 (or later) or switch to Internet Explorer 9
(or later). Refer to the Release Notes for the
MiVoice Business software release you have
to determine which version of IE it supports.
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