Mitel MiVoice Business Troubleshooting Manual page 154

Troubleshooting Guide
SYMPTOM
Embedded RAD does not answer
(ring no answer) or returns Do
NOT Disturb (DND) tone.
Embedded voice mail fails to
page external, or fail to perform
supervised transfer to external
number.
Embedded voice mail goes out of
service after "Load Controllers"
command issued
Voice mail message playback
contains noise or audio level is
too low.
User receives extra audio (tones
and noise) on his or her voice
mail message
146
Table 42: Embedded Voice Mail
PROBABLE CAUSE
If an incoming call is
blind-transferred to an
Embedded RAD, the embedded
RAD will experience "ring no
answer" and/or "Do Not Disturb"
condition.
Programming conflict.
The "Load Controllers"
command is used to reboot the
Peripheral Cabinet and/or the
DSU. This has had the
unexpected effect of causing the
Embedded Voice to go out of
service.
Incorrect Balanced Network
Setting or Trunk Category in the
Trunk Circuit Descriptor form of
the LS trunk that the message
came in on.
Voice Mail system is not starting
or stopping the recording at the
right time due to incorrect correct
tone detection file.
CORRECTIVE ACTION
1. Ensure that the embedded RAD port
is in a RAD Hunt group.
2. Program the phase timer of RAD hunt
group to be 1s or higher.
3. Ensure that all calls are transferred to
the RAD Hunt group and that no one
calls directly to RAD port.
Refer to Mitel Knowledge Base article
06-5191-00068.
Avoid the use of the "Load Controllers"
command. To do this you must physically
reset the Peripheral Cabinet and/or the
DSU. If this command has already been
issued reset the 3300 controller to get the
embedded voice mail back in service.
Use the Line Quality Measurement form
in the System Administration Tool to
determine the correct settings.
In the License and Option Selection form,
ensure that the Country field is set
correctly for the system. The Country
setting determines the default language,
dialing plan, tone plan, and loss and level
plan for the system. Refer to the
Hardware Technical Reference Manual
for tables that list the Tone Plans.
Page 7 of 7