Mitel MiVoice Business Troubleshooting Manual page 151

SYMPTOM
Users suddenly cannot access
Visual Voice Mail.
Voice mail has choppy audio and
words are missing from the
greetings and messages.
Unable to add or edit mailboxes.
Attempts result in an error
message, "A Voice Mail Server
Name for a local mailbox must
match System Name."
Embedded Voice Mail cannot
transfer or page externally (fails
or rings only once).
Embedded RAD does not
answer.
When voice mail is forwarded to
e-mail, the e-mail indicates an
incorrect sent time.
Table 42: Embedded Voice Mail
PROBABLE CAUSE
Range programming in
progress.
Management Access Point
(MAP) connected directly to a
3300 ICP 10/100 Base T
ethernet port.
Voice mail server host name
doesn't match 3300 ICP system
name.
Supervised Transfer is enabled,
and the Transfer Ringback
Timeout is too short.
If a incoming call is
blind-transferred to an
Embedded RAD, the embedded
RAD will experience "ring no
answer" and/or "Do Not Disturb"
conditions.
The wrong time being shown in
e-maills forwarded from voice
mail usually indicates
that the Time Zone is not set
correctly. The default value is
GMT - 4:00.
Tools and Embedded Applications
CORRECTIVE ACTION
While an administrator is using range
programming in the System
Administration Tool to modify the system
database, users will be unable to access
Visual Voice Mail.
Perform range programming outside of
regular business hours.
Do not connect the Management Access
Point (MAP) or any other devices directly
to the 3300 ICP 10/100 Base T ethernet
ports. The Management Access Point
uses 10 Mbps half duplex which causes
a high collision rate on the Ethernet port
resulting in poor audio quality. Only
connect other Layer 2 switches to the
3300 ICP Ethernet ports.
The host name of the voice mail server in
the VM Network Servers form must
match the entry in the Name field in the
Network Elements form. To correct the
problem, change the Name field in the
Network Elements form to match the
voice mail server name.
In the VM Options form, disable the
"Enable Supervised Transfer" or
increase the "Transfer Ringback
Timeout." The default is 4 seconds and
that is not long enough to accommodate
external transfers.
1. Ensure that the embedded RAD port
is in a RAD Hunt group.
2. Program the phase timer of RAD hunt
group to be 1 second or higher
3. Ensure that all calls are transferred to
the RAD Hunt group. Call should not
be made directly to the RAD port.
In the VM Network Servers form of the
System Administration Tool, change the
Time Zone field to match your time zone.
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