Resolving Technical Issues - Mitel MiVoice Business Troubleshooting Manual

RESOLVING TECHNICAL ISSUES

Use the following flowchart to resolve technical issues:
Start
Are you
No
certified on the
product and
release?
Yes
Checked
No
maintenance
and software
logs?
Yes
Have
No
you checked
the troubleshooting
charts?
Yes
Have
No
you checked
the Knowledge
Base?
Yes
A
Ask a technician in your
organization who is certified
on the product and release
to resolve the problem.
Refer to the "Check System"
section in the Technician's
Handbook for instructions.
Check the troubleshooting
charts in this guide for a
solution to the problem.
Check Knowledge Base to
determine if a software
update is available that
remedies the problem.
See "Checking the
Knowledge Base" on
page 12.
Introduction
5