5550 Ip Console - Mitel MiVoice Business Troubleshooting Manual

Troubleshooting Guide

5550 IP CONSOLE

Table 20: 5550 IP Console Problems Troubleshooting
SYMPTOMS PROBABLE CAUSE
5550 IP console TKB (keyboard) - does not
fails to register have a reserved IP address
(red LED is lit on
OR
TKB).
does not have the right IP
address
OR
is not communicating with
the right controller.
Console PC does not have
the proper IP address.
PC NIC has 802.1Q enabled
on Data side while L2 switch
is not configured to accept
tagged frame on Native
VLAN.
5550 IP Console 5550 IP Console has been
fails to launch. registered and IP console is
reinstalled.
User does not have local
administration privileges.
"Unable to 5550 IP Console is running
Display Page" on Windows 98 operating
Error Message system on the PC.
when you launch
Internet Explorer.
5550 IP Console Required TCP ports blocked
Keypad not or conflicting with other
operating applications.
properly.
5550 IP Console In a resilient configuration
stops working the primary controller has
due to a pop-up failed over to the secondary,
error message but the IP Console has not be
that indicates configured as resilient (that
that the console is, it is not configured on the
could not be secondary controller).
started due to
missing
configuration
settings.
80
CORRECTIVE ACTION
1. Check DHCP lease to confirm if an expected IP address is
assigned to TKB.
2. If not assigned properly, ensure that you enter the MAC
address of TKB properly in the Multiline Sets form in
System Administration Tool.
3. Recycle the power of the TKB to ensure that the TKB is
reloaded properly.
If the IP address of PC is on different subnet than the TKB,
make sure that the router between these two subnets is
functional.
Disable 802.1Q on PC NIC
Note: Only use 802.1Q on PC if PC and TKB are on the same
VLAN (e.g 2) which L2 switch accepts tagged frame on the
specified VLAN.
Delete the MAC address from IP Consoles form and then
re-register using the IP Console Configuration Wizard
(Start/MN5550 IP console/Tools).
Note: Do not reinstall the IP Console software unless you
need to (new installation, corrupted software, etc.). You
should always use the Configuration Wizard to register to a
different controller.
Add local administration privileges for the user.
Close the 5550 IP Console application and then open Internet
Explorer. The 5550 IP Console must be run as a standalone
application on Windows 98 (that is, with no other application
open while it is running).
Keypad to Console PC: TCP Port 6900, PC Port 10000
Console PC to 3300 ICP: Ports 6800, 7011, and 1606
You must configure the 5550 IP Console on the secondary
controller.
• For clusters that do not support Remote Directory Number
Synchronization, you must manually configure the IP
Console on the secondary controller. Refer to the MiVoice
Business Resiliency Guidelines for instructions.
• For clusters that support Remote Directory Number
Synchronization, configure the IP Console with the
secondary controller in the IP Consoles form.