Returning Faulty Hardware - Mitel MiVoice Business Troubleshooting Manual

RETURNING FAULTY HARDWARE

Any Field Replaceable Unit (FRU) that is found to be faulty must be returned with a repair tag
containing the following information:
 The date the device is returned
 The site where the unit was installed
 The company name
 The product name
 The system serial number
The software revision

 The assembly part number of the item being returned
 The assembly serial number of the item being returned (this is a white sticker located on
the card itself)
 Any pertinent alarm/error displays. This may include circuit alarm LEDs, console or main-
tenance error messages, or maintenance log messages.
 A brief description of the symptoms of the problem.
 Indicate whether the fault occurred during installation, or while the system was in service.
 Any further information that may be useful should be included on the rear of the repair tag.
Introduction
21