Mitel MiVoice Business Troubleshooting Manual page 140

Troubleshooting Guide
Table 38: System Administration Tool Troubleshooting
SYMPTOM
Form fails to load. May be
accompanied by "Document is
Empty" error.
Using Internet Explorer 11 and
attempting to add/change data in
forms results in "Problem
retrieving data. Not Found."
error.
Data Add/Change pop-up
window fails to refresh in Firefox.
After selecting URL in the
window's Navigation Bar and
pressing ENTER, a message
sometimes appears saying
"Please wait while the form is
loading." Data may reload but
pressing Cancel fails to dismiss
pop-up (Cancel, Save, and
Preview buttons also disabled).
132
PROBABLE CAUSE
Browser cache conflict.
Browser cache conflict.
Indeterminate.
CORRECTIVE ACTION
Clear the browser cache:
In Internet Explorer: press
CTRL+SHIFT+DEL, select Temporary
Internet Files, and clear Preserve
Favorites website data Leave other
check boxes cleared, and then click OK.
In Firefox: press CTRL+SHIFT+DEL,
select Everything for "Time range to
clear" and Cache, then click OK.
Clear the browser cache:
Press CTRL+SHIFT+DEL, select
Temporary Internet Files, and clear
Preserve Favorites website data Leave
other check boxes cleared, and then click
OK.
Click X button in pop-up window to close.
NOTE: You can prevent reoccurence by
disabling the Navigation Bar via the
Options menu in Firefox.
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