System Feature Troubleshooting Tips - Mitel MiVoice Business Troubleshooting Manual

SYSTEM FEATURE TROUBLESHOOTING TIPS

If you have programmed a system feature and the feature is not functioning as expected, ensure
that:
 the feature is supported for the type of phone. Check the Phone-Feature matrix in the
System Administration Tool online help to determine if a feature is supported on a specific
phone type.
 you have programmed the feature correctly and reviewed the conditions that apply to the
feature. Feature descriptions, conditions, and programming information are provided in
the System Features book of the System Administration Tool online help
the feature is enabled in the Class of Service (COS) that has been assigned to the phone.

 the Class of Restriction (COR) assigned to the phone is not preventing the feature from
operating.
 System timers are set accordingly to allow system to activate feature (for example,
Camp-on)
 the feature access code is programmed in the Feature Access Codes form and you have
entered the Feature Access Code correctly, if the feature is activated via a feature access
code
another feature previously enabled on the phone isn't preventing the current feature from

functioning. For example, Do Not Disturb could would prevent a phone from receiving a call.
 you have enabled the feature on the correct system, if you have multiple systems inter-
connected in a network
The tables in the following sections provide specific feature troubleshooting information.
System Features
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