Phone Connection - Mitel MiVoice Business Troubleshooting Manual

PHONE CONNECTION

Tip:
On display IP phones use the Configuration (Debug) Menu to view Version, Network,
Telephony/DSP, Connection Browser Config, memory Stats details (see page 197).
Table 18: Troubleshooting Phone Connection Problems
SYMPTOM
Cannot make outgoing calls
(except for emergency and
attendant calls). "License
Violation" displays on idle DNI
and IP sets.
Cannot make calls externally
(display phone may show call
barred).
Cannot make call over analog
loop trunk (intermittent problem).
NONE of the sets are
responding.
Sets cannot receive DID calls.
No dial tone on set.
No dial tone on set when
message waiting lamp is on.
POSSIBLE CAUSE
The controller is in
System Lock license
violation mode.
COR restricted.
COS restricted for PRI
or QSIG trunk.
PBX is sending the
dialing digits too fast for
Telco's receiver on the
LOOP trunk.
Problem with controller.
Non-DID is enabled in
Station Attributes form.
Set is not programmed.
Wrong wiring.
Faulty handset wire.
Circuit is busy.
Circuit is locked out.
AX controller is running
pre- 3300 7.1.3.6
software.
CORRECTIVE ACTION
Correct the license violation event by reducing the
number of over-allocated licenses.
1. Identify the numbers dialed by the user, then
check the route used in ARS.
2. Remove the COR number from COR group
table in COR assignment used in the route, OR
Change the COR group number in the ARS
Routes form.
Enable Public network access via DPNSS in the
set's COS.
Insert a tone plan in the ARS Digit Modification
Plans for the route used by analog loop trunk (tone
plan is used to insert one or two seconds delay
without any tone detection).
Perform a system check on the controller.
Disable non-DID in the set's COS.
In System Administration Tool, program the
extension accordingly.
Check the wiring between the phone jack and the
ASU, peripheral cabinet, MDF, etc.
1. Replace the handset cord.
2. Replace the handset.
3. Replace the set.
1. Enter the Maintenance command STATE <plid
of the circuit>.
2. Enter the Maintenance command RTS <plid>.
Verify the wiring between the phone and the patch
panel.
Patch with the 7.1.3.6 load
(3300_Patch_7.1.3.6.zip from Mitel OnLine,
OR
Update the AX controller with the most recent
post-7.1 software load.
Hardware
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