Mitel MiVoice Business Troubleshooting Manual page 182

Troubleshooting Guide
Table 57: Troubleshooting Hunt Group or Ring Group Data Distribution Errors
SYMPTOM
Data distribution alarm is
generated. Data distribution
errors related to resilient hunt
groups or ring groups are
displayed in the SDS Distribution
Errors form - continued.
174
POSSIBLE CAUSE
SDS failed to delete the Remote
Directory Number (RDN) entry
for the hunt group or ring group
pilot number from the secondary
controller's Remote Directory
Numbers form. Because the
RND entry could not be deleted,
SDS could not update the
secondary controller with the
hunt group or ring group data.
Hunt group or ring group
member does not exist on
(remote) controller. If you add a
member to a resilient hunt group
or ring group and the directory
number of the member is not
programmed as a RDN or a
device on the secondary
controller, the update fails and
SDS generates a distribution
error.
A new device was added to a
resilient hunt group or ring group
in the Group Administration Tool.
Because the member is not
programmed as a RDN on the
secondary controller, the update
fails and SDS generates a
distribution error.
CORRECTIVE ACTION
Manually delete the RDN entry for the
hunt group or ring group pilot number
from the secondary controller's Remote
Directory Numbers form. Then, retry the
updates from the SDS SDS Distribution
Errors form.
Log into the secondary controller and
program the DN of hunt group or ring
group member into the Remote Directory
Numbers form. Then, log into the primary
controller and retry the updates from the
SDS Distribution Errors form.
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