Campbell CR300 Series Product Manual page 256

Assistance
Campbell Scientific offers a variety of services, including calibration, repair, and maintenance.
Please follow the guidelines below if you would like to return a product for servicing.
Please note the following:
The guidelines on this page apply only to customers residing in countries served by
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Campbell Scientific Australia directly. Regional offices handle repairs for customers within
their territories. Please visit our
serves your country.
Products may not be returned without prior authorization and a Return Material
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Authorization (RMA) number. This RMA number will have to be listed in our
be returned with the equipment for repair or calibration (instructions listed below). All
products returned for service must be (1) clean and (2) uncontaminated by harmful
substances, such as hazardous materials, chemicals, insects, and pests.
Repairs or Maintenance
When sending back equipment to CSA for repair or calibration, you will need to follow the below
procedure:
1. Contact CSA and obtain an RMA number for the items to be returned. This RMA number
allows CSA to track your device when received at our shipping dock. CSA will create a ticket
(http://helpdesk.campbellsci.com.au/) for this repair/calibration so that it can be followed
by all people involved in the process (customer, administration, shipping, repair and
application engineer groups)
2. Fill in an RMA Form
3. Email back the filled RMA form and Decontamination form through the ticketing system.
4. One of our friendly staff member will then get back to you with a shipping label and
shipping instructions.
5. Print a copy of the RMA form and Decontamination form to include in your shipment
We appreciate your cooperation in making this return process a successful operation.
NOTE:
Any returns received without accompanying documentation are likely to be delayed and may
attract an administration fee.
Contact Us
(including the RMA number provided) and the decontamination form.
page if you need to find out which organization
RMA Form to