Using Call Queuing; System-Wide Call Appearance (Swca) Codes - Nortel Compact ICS 7.1 Coordinator Manual

Using Call Queuing

If you have more than one call ringing at your telephone, you can choose
the call that has the highest priority by pressing ≤°‚⁄.
Call Queuing answers incoming external calls before callback, camped,
and transferred calls.
System-wide call appearance (SWCA)
codes
This feature allows a call to maintain an appearance on buttons assigned
with System Wide Call Appearance (SWCA) codes to a group of users.
SWCA buttons can be assigned to memory buttons using ≤•‹ to
assign the SWCA feature codes: •fi¤⁄ to •fi‹fl. See
''Programming a feature code onto a memory button'' on page 147
for general information about setting or changing button programming for
a telephone.
SWCA codes can also be assigned when the telephone DN record is set up.
Visible assignments are set up in button programming. Non-visible
assignments are set up on the SWCA call groups setting under Capabilities.
For the latter group, users use the actual SWCA codes to park and retrieve
the calls. Since there is no visibility to the users without button
assignments, users must employ the voice call or page feature to provide
the call location to other users.
N0130955 01
Code change -
7.0 used a SWCA range of ≤•fi¤‚ to
≤•fi‹fi. If the first code was previously
assigned as a SWCA code, reprogram that button
for the affected telephones.
Handling many calls at once / 105
Software releases prior to CICs
Compact ICS 7.1 System Coordinator Guide
≤°‚⁄