Feature Notes - Nortel Compact ICS 7.1 Coordinator Manual

176 / Programming Hunt Groups
DN: Idle
OTHER
Need I/C key

Feature notes

• You can only monitor external hunt group calls.
• You must release all calls on your supervisor telephone before you
attempt to run a monitoring session.
• The DN you choose to monitor must be a designated member of a hunt
group.
• The supervisor telephone can be part of a hunt group. Supervisor
telephones cannot be monitored.
• If the hunt group call gets transferred, the session is dropped because
the call is no longer a hunt group call.
• If any of the parties release the call, the monitoring session is dropped,
and the supervisor will be prompted to pick another DN to monitor.
• To transfer a session to your handset when you start the monitoring
session in handsfree mode, press the OTHER key and re-enter the DN,
otherwise the session will continue on your telephone speaker.
• If your telephone is in Silent Monitor idle mode, and you press the
intercom button, the monitoring session will terminate.
• You can monitor calls that are forwarded to a hunt group member.
• If the call is parked, attached to a SWCA button, put on Hold, or
camped, Silent Monitor will drop the monitoring session and the
supervisor will receive an indication that the hunt group telephone is
now idle.
• If the current hunt group call is part of a conference call, it cannot be
monitored.
Compact ICS 7.1 System Coordinator Guide
The current call on the telephone you are
EXIT
monitoring is either not a Hunt Group call,
or the call came in on a line button on that
telephone.
Note: You should not assign lines which
are assigned to the hunt group to
individual hunt group members
No intercom button is currently available to
support the feature.
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