Handling Many Calls At Once; Using Hold; Retrieving A Held Call - Nortel Compact ICS 7.1 Coordinator Manual

Handling many calls at once

Using Hold

You can temporarily suspend a call by pressing ≥.
When a call is on hold, an indicator flashes on all telephones that have
access to the line. The call can be retrieved from any of these telephones.
On the 7000 and 7100 digital phones and the Digital Mobility phones, use
the Hold feature to alternate alternates between two lines. One line is
active, the other is on hold. These telephones cannot retrieve a call placed
on hold by another telephone.
Tip -
hold at the answering system telephone. For more
information about Hunt Groups, see ''Programming
Hunt Groups'' on page 165.

Retrieving a held call

You can connect to a call on hold by pressing the flashing line button of the
held call.
On 7000 and 7100 digital phones and Digital Mobility phones, use the hold
feature to toggle between to active calls.
On Digital Mobility phones, if the active call is disconnected, the call on
hold will ring at the handset. If the handset moves out of radio range,
external active and held calls will transfer to the prime set for that
telephone, but internal calls will be dropped.
N0130955 01
Answered Hunt Group calls can be placed on
Compact ICS 7.1 System Coordinator Guide