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Chapter 5 Handling calls
4
When the person returns, lift the handset to continue the conversation.
Note: With Automatic Handsfree assigned to your telephone, you can use the
Handsfree/Mute feature instead of Listen on Hold.
Hold a call exclusively
You can put a call on Exclusive Hold so that you can retrieve it only at your telephone.
Press ≤‡· or ≤≥. The line appears busy on all other telephones, and the call cannot
be picked up by another person in the office.
On hold: LINENAM
Call Queuing
If you have more than one call ringing at your telephone, you can select the call that has the highest
priority by pressing ≤°‚⁄.
Call Queuing answers incoming external calls before callback, camped, and transferred calls.
Transfer calls
Transfer allows you to direct a call to a telephone in your system, within the Business
Communications Manager network, or external to your system.
To transfer a call, press ≤‡‚.
1
2
Call the person to whom you want to transfer the call.
3
If you want to talk to the person, wait for the person to answer and speak to person before
continuing.
When you are ready to complete the transfer, press ® or
4
You cannot use Last Number Redial, Saved Number Redial, a speed dial code, Priority Call or
Ring Again to dial the number for a transfer.
The way a private network call is routed determines if it is possible for the system to return a
transferred call to you when the transferred call is not answered. When transferring a call to a
private network destination, remain on the line until the person to whom you are transferring the
call answers.
You cannot use the Line Pool feature code to access a line pool for a transfer. To use a line pool,
use a programmed line pool button, or press an intercom button, and enter a line pool access code.
P0937240 02
You have placed one or more calls on hold. The name of the line
held the longest appears on the display.
JOIN
.
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