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Manuals
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Nortel Manuals
Telephone System
Compact ICS 7.1
Coordinator manual
Nortel Compact ICS 7.1 Coordinator Manual page 6
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Contents
Table of Contents
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6 / Table of Contents
Using the pre-recorded greetings
89
Using customized greetings for System Answer and CCR
89
Time available for customized greetings
91
Recording customized greetings for System Answer and
CCR greetings
92
Programming or changing CCR destinations
94
Testing your custom System Answer and CCR
94
Time savers for making calls
95
Storing a number on a memory button for Autodial
95
Using intercom as the line for Autodial
96
Using Last Number Redial
97
Preventing a telephone from using Last Number Redial
98
Using Speed Dial
99
Changing and adding System Speed Dials
99
Adding or changing a User Speed Dial
99
Making a speed dial call
101
Using Saved Number Redial
101
Saving a number
101
Dialing a saved number
101
Preventing a telephone from using Saved Number
Redial
102
Handling many calls at once
103
Using Hold
103
Retrieving a held call
103
Listening on hold
104
Holding a call exclusively
104
Using Call Queuing
105
System-wide call appearance (SWCA) codes
105
Transferring calls
107
Using the transfer feature
107
Transferring a call
107
Transferring external calls
108
Canceling a transfer
108
Compact ICS 7.1 System Coordinator Guide
N0130955 01
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Chapters
Table of Contents
5
Table of Contents
9
Index 247
13
Table of Contents
Troubleshooting
Programming answering machines or modems to answer calls automatically
201
Troubleshooting
239
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